Blog
From VoIP systems to connectivity services, we empower organisations to bring people together and solve business challenges.
Business Continuity: Expecting The Unexpected
It goes without saying that COVID-19 has disrupted this year on a global scale. While we’ve all been affected in different ways, businesses of all types and sizes have taken a big hit. When situations like COVID-19 happen, a business continuity plan is vital in order...
Hosted Voice Improvements: What’s happening and why?
We’ve been working harder than ever – especially during COVID-19 and remote working - to improve our services and ensure that you and your colleagues are connected and working as normal. Over the next few months, we’ll be upgrading the infrastructure and delivery of...
How New Technologies Are Disrupting Leading Industries
Guest Post by Artur Meyster, Chief Technology Officer at Career Karma.Technology disruption has hit every aspect of the economy. It’s changing every industry at every level, including the way we buy, the way we communicate with customers, and the way we do business....
How easy is it to migrate to Direct Routing?
Direct Routing is a way of connecting Microsoft Teams to the PSTN, converting it into your business phone system. The main attraction of Direct Routing is being able to bring your own telephony service to Teams and connect it to a range of third-party carriers or...
Microsoft Teams: Calling Plan vs Direct Routing?
Microsoft Teams is a chat-based internal communications and collaboration platform, complete with file sharing, online meetings and useful features for businesses. Microsoft developed a way to convert Teams into a business phone system by adding voice and PBX...
Automation and Digitisation: The 2020’s Challenge for SMEs
Guest Post by Ian Gosling, Founder of AUTTO.What a rollercoaster of a year 2020 has been. It’s a year which has greatly accelerated trends that were already underway like e-commerce, working from home and digitisation. I can't help wondering if this year has set the...
Microsoft Teams Calling: How to start making and receiving calls in Teams
Microsoft Teams Calling allows users to make and receive calls. While Teams is primarily viewed as an internal communications and messaging tool, Microsoft developed a way to convert Teams into a business phone system. By adding voice and PBX capabilities to Teams,...
What PBX Features Do I Get With Direct Routing?
Direct routing is a way of routing Microsoft Teams to the PSTN. Teams used to be primarily used as an internal communications and collaboration tool. Through the Direct Routing process, it converts the platform into a fully-fledged business phone system (PBX) with...
Returning To Work After Covid-19: Managing Expectations
Due to the COVID-19 pandemic, most of the UK’s workers have been inside for the past few months – either working from home or on furlough leave. Following UK government advice, high street shops and non-essential businesses have started to reopen as lockdown measures...
Gradwell becomes 3CX Titanium partner
As one of the top 3CX partners in the UK, we’ve helped many businesses and customers get started with 3CX over the last few years. And with the COVID-19 pandemic changing the way businesses operate, we’ve enabled many organisations and employees to work from...
Direct Routing & Disruption in Telecoms Partner Event
On Thursday 12th March, the Gradwell team headed to Eight Members Club in Moorgate, London, for our first partner event of the year. Our event was focused on Direct Routing & Disruption in Telecoms and we were joined by industry experts and speakers from...
What we’re doing in response to Coronavirus
Like many of our customers, we’re following the news surrounding the Coronavirus outbreak very closely. As a supplier of critical communications infrastructure to many businesses, we wanted to keep our customers and partners aware of what we’re doing to make our...