Case Studies
See how our customers use cloud communications to help them keep the show on the road


Preparing for the PSTN switch-off: Pennywell Farm’s Journey with Gradwell’s Wave Phone System
Customer introduction Pennywell Farm, a leading tourist attraction located in Devon, embarked on a mission to modernise their business phone system ahead of the 2025 PSTN switch off, partnering with Gradwell to implement the Wave phone system. The farm is nestled in...

Helping the Royal Air Forces Association move to unified communications
Customer introduction The Royal Air Forces Association is a military charity that provides help and support to serving personnel, veterans and their families. The charity provides a range of services from nurseries through to support for veterans. Gradwell’s work...

Suma Cooperative transforms its communications with 3CX from Gradwell
Customer introduction Suma Wholefoods is a unique, sector-leading organisation that Gradwell are delighted to support. They are one of the largest distributors of Vegan/Vegetarian foods and supplies in the UK and are a worker’s co-operative, meaning they are...

Improving multi-academy trust communications with 3CX
Cabot Learning Federation is a multi-academy trust based in Bristol who operate over 20 different education provisions across The South West. Comprising primary, secondary, post-16 and alternative provision, CLF supports more than 12,500 children and young people aged...

Transforming community healthcare with Barts NHS Trust and 3CX
The customer The Physician Response Unit is part of the wider Barts Health NHS Trust which is one of the largest NHS Trusts in England with over 2.5 million people using their service for their healthcare. The Physician Response Unit is a pre-hospital community team,...

Modernising and future-proofing telephony for Pitville School
Pitville School is a foundational secondary school based in the Pitville area of Cheltenham, Gloucestershire. The school employs around 140 members of staff and is home to around 890 pupils. The challenge The school had been relying on outdated, traditional phone...

Enabling a smooth transition to remote working for The Royal Edinburgh Military Tattoo with 3CX & Wave
The Royal Edinburgh Military Tattoo is an iconic event company, with over 30 employees, that stages an annual event on the Esplanade of Edinburgh Castle every August. Running for 25 nights across the month, the show sees military and cultural musicians, dancers and...

Unifying business communications for Longhurst Group with Microsoft Teams Direct Routing
Longhurst Group is a non-profit housing association providing social housing and care and support services across the Midlands and East of England. They own and manage more than 23,500 homes, have more than 80 care and support locations and employ around 1,200 people....

Working together with our partners to support Crisis UK at Christmas
The Aimar Foundation, together with Gradwell and An0 Technologies have supported Crisis UK to deliver reliable infrastructure and telephony required for the annual Crisis at Christmas event. Crisis UK is a national charity set-up to support homeless people by...

Enabling VoIP-based telephony underground with 3CX
Gradwell worked with Somerset based tourist attraction Wookey Hole to enable VoIP telephony underground and overground. Connecting Underground, Above Ground & Remote Workers Customer Wookey Hole Caves Industry Tourism Solution 3CX Wookey Hole is a tourist...

How Westcountry Group streamlined communications with 3CX
Gradwell worked with interiors company, Westcountry Group to improve their internal and external communications and customer satisfaction through the installation of cloud-based phone system, 3CX. Westcountry Group are one of the country’s leading companies dedicated...

Powering the VoiceIQ cloud phone system with SIP Trunk services
Supporting VoiceIQ with our Partner Programme & SIP Trunks to strengthen their communications offering Providing SIP Trunks For AI Powered Communications Platforms About Cloud & computer software Industry Telephony & communications HQ Manchester Gradwell...