The healthcare industry is evolving, needing new technology to meet stringent regulatory standards and accommodate growing demands. 3CX is a powerful solution for healthcare organisations, offering features that enhance patient care, and manage costs effectively.
Enhancing patient engagement and reducing no-shows
One of 3CX’s key benefits is its ability to enhance patient care. The SMS and WhatsApp services automate routine interactions such as appointment reminders, significantly reducing administrative workloads and decreasing the amount of non-attendance. This allows staff to focus on complex, value-added tasks, relieving pressure on doctors and nurses.
Supporting telehealth and remote patient support
3CX’s built-in video conferencing supports telehealth services, enabling remote consultations, follow-ups, and chronic condition management. This capability improves accessibility and convenience for patients and healthcare providers, for example, patients who suffer from mobility issues and are vulnerable. The accessibility to remote consultations will improve the patient experience without needing physical examination.
Reliable communication for critical patient care
The healthcare industry relies on physical handsets within wards to maintain a high standard of patient care. With 3CX providing simultaneous call licenses, patients can make outbound calls anytime while hospitals keep communication costs low. This significantly reduces expenses compared to traditional phone systems. This cost-saving measure is particularly valuable for smaller clinics or practices operating on limited budgets. Additionally, 3CX’s flexible licensing model allows organisations to scale their communication needs according to size, ensuring financial sustainability without compromising the functionality of hospitals, smaller clinics and surgeries with limited budgets.
Keeping healthcare teams connected for better patient outcomes
The mobility and flexibility offered by 3CX make it an ideal choice for modern healthcare settings. With softphone applications available on laptops and mobile phones, healthcare professionals can stay connected even when working remotely, enabling them to respond to emergencies or collaborate with colleagues from any location. This remote accessibility is particularly valuable during pandemics or in rural healthcare settings, where seamless communication is vital. Notably, 3CX’s integration with Microsoft Teams enhances this capability by enabling presence synchronisation, allowing staff to view colleagues’ availability instantaneously. This integration ensures that users’ status updates are consistent across both platforms, facilitating efficient communication.
Scaling healthcare services without disrupting patient care
Scalable solutions start at 4 Simultaneous Calls and scale up to 1028 Simultaneous Calls. 3CX can be scaled to a specific hospital or healthcare institution, making it adaptable to different areas. By this measure, healthcare organisations can benefit from improved patient care, cost savings, and the flexibility to adapt to changing needs due to the ease of rolling new sites onto the system. This comprehensive communication solution is an investment in healthcare delivery’s present and future.
