In the telecommunications industry, Fraud is a growing issue, as more businesses adopt VoIP solutions. Here at Gradwell, we offer Fraud Management services to ensure that we are protecting your business from potential threats and ensuring that you stay ahead of fraudsters.
What is Fraud Management?
Fraud Management refers to the initiative-taking steps taken to detect, prevent, and mitigate fraudulent activities, especially in telecom systems. For businesses using VoIP (Voice over Internet Protocol), fraud can take many forms, such as:
- Toll Fraud: This is when a person wishes to make calls, and they do not wish to pay for a call. After they have found a username and password for an extension, they use this to log on to the system and make calls.
- Account Takeover: Cybercriminals gain access to your VoIP account and use it for illicit purposes.
- Revenue share fraud: This is when the person wishes to make calls to a revenue share number. Every minute that a call is made to this number, they make money at your expense. Once they have access to a VoIP account, they make long calls to this number.
At Gradwell, our Fraud Management services provide a robust set of tools designed to check for unusual activity in real-time, block unauthorised calls, and protect your business from costly incidents. With telecom fraud being a major issue for businesses globally, our solutions ensure your VoIP systems are secure and running smoothly.
Why do we sell Fraud Management?
Our fraud management service is directly associated with our SIP service. At Gradwell, we are unique in that we operate our own SIP network, only utilising third-party SIP services as part of our resilience setup.
All SIP providers implement fraud management and security measures to protect their users from toll fraud. These services are always chargeable, though some providers may bundle the cost within a broader offering rather than listing it separately.
At Gradwell, we prioritise transparency. We highlight our fraud management service and ensure our customers understand its cost.
Here at Gradwell, our goal is to keep your communications systems safe from weaknesses that could be exploited by fraudsters, We offer Fraud Management because:
- Fraud is Costly: Toll fraud can leave businesses with thousands of pounds in unexpected bills. Preventing fraud before it occurs can save substantial costs.
- VoIP Systems are Targets: As VoIP has increased in popularity, it has become a bigger target for cybercriminals. Fraudsters and Hackers know how to exploit systems if they are left unprotected.
- Customer Trust Matters: Security is essential for maintaining customers’ trust. We are aware that Fraud incidents can damage reputations and result in lost business opportunities.
By offering Fraud Management to our customers, we can ensure that your systems are protected and compliant with industry standards, including PCI DSS, helping avoid both legal penalties and monetary loss.
What are the benefits of having Fraud Management?
Choosing to implement Fraud Management within your Telcom’s solution provides numerous essential benefits:
- Financial Protection: The ability to protect your business from unauthorised charges is one of the primary advantages of Fraud Management by detecting and blocking suspicious activities before they occur, and become an issue resulting in a financial burden.
- 24/7 Monitoring and Alerts: Our systems work around the clock to monitor all your calling activity. Should there be any irregularities, the system will automatically block these attempts, ensuring you are protected even when you are not monitoring.
- Peace of Mind: Knowing that your VoIP systems are constantly monitored and protected allows you to focus on running your business without worrying about the potential threats lurking in the background.
With Gradwell’s Fraud Management, you do not just get a service – you get peace of mind knowing that your systems and accounts are safe.
How to remove Fraud Management if you do not want it
Whilst we highly recommend maintaining fraud management services to protect your business, we understand that it is important for customers to have control over the features they use. If you choose to opt out of this service, you can easily contact our customer support team to assist with the removal process. Contact Gradwell support here at 01225 800 888.
Opting out of fraud management increases the risk of unauthorised access to your VoIP system, which could lead to higher financial liabilities. We recommend evaluating the risks carefully before making any changes.
Conclusion
Fraud management is a crucial service that can help safeguard your business against unauthorised access, financial losses, and damage to your reputation.
That is why here at Gradwell, we offer full fraud protection as part of our VoIP services to ensure your communication structure remains fully secure.
If you are interested in learning more or need assistance with managing your fraud management settings, do not hesitate to contact Gradwell support here at 01225 800 888.
