3CX: Made to help you work remotely

3CX is packed full of useful features to help your business run smoothly, wherever your employees are.

Gradwell 3CX phone system is full of features, contact us for a demo

Control from your browser

Customise your status, settings and configuration, listen to voicemails and see your colleagues’ statuses. Right from your browser.

Want true unified communications? Start video meetings and live chats with colleagues with a click of a button.

Gradwell provides 3CX excellence for your business and unified communications

Connect your smartphone via a dedicated app

3CX works just as well on any Android or iOS device as it does on a conventional desk phone.

Just download the softphone app, configure with your control panel and you’re ready to receive calls.

Gradwell 3CX provider, download the mobile app from the Google Play store
Gradwell 3CX provider, download the mobile app from the Apple App store
Gradwell 3CX provider, download the mobile app from the Google Play store
Gradwell 3CX provider, download the mobile app from the Apple App store

Full features list

Core PBX

Features Standard Pro Enterprise
Extensions Unlimited Unlimited Unlimited
Import / Export Extensions via CSV
SIP Trunks / Gateways Support
Call Routing by DID & CID (DDI)
Extensive Codec Support
Voicemail to Email
Calling Line Identification Presentation (CLIP)
Call Transfers (Blind & Attendant)
Calling Line Identification Restriction (CLIR)
Call Forward on Busy (CFB)
Call Forward on No Answer (CFU)
Hold (CW) incl. Custom Music on Hold
Intercom / Paging / PA Announcements
Call Parking / Pickup
Busy Lamp Field (BLF)
Real Time System Status
Easy Backup and Restore (incl. Scheduled Backup)
VMware / Hyper-V / KVM Compatibility
Amazon, Google Cloud, Microsoft Azure
3CX SBC Connectivity
Voicemail Transcription
Custom FQDN
Custom SMTP Server

Office Productivity

Features Standard Pro Enterprise
Sennheiser Headset Integration
Auto Attendant / Digital Receptionist
Ring Extension & Mobile Simultaneously
Integrated Fax Server (Central and per User)
Supported SIP Phones Integration
Manage IP Phones Network Wide
Automatic Plug & Play Phone Provisioning
3CX Apps: Windows and Web Client, iOS, Android
Directory (Company & Private Phonebook)
Sync with Office 365 (Users’ Phonebook)
Call Query against DB & CRM
Hotel PBX Features incl. Fidelio Certified and Mitel Compatible
Web Conferencing Up to 25 Participants Up to 100 Participants Up to 250 Participants

Call Centre

Features Standard Pro Enterprise
Call Logging
Click2Call Browser Extension
Website Live Chat and Talk
Call Queue Group Rights Management
CRM Integration
Sync with Office 365 (Azure AD)
Call Queuing
Real Time Statistics & Monitoring
Supervisor Agent Status Override
SLA Alerting
Call & Queue Reporting
Call Recording Transcription and Search
Barge In / Listen In / Whisper
See Group Recordings


Features Standard Pro Enterprise
Call Flow Designer
Hot Desking
Scheduled Restore
Connect Remote Offices (Bridges)
Call Recording Restrictions (Start/Stop)
Skill based Routing
Customize IP Phone Logo
Inbuilt Failover
Microsoft Teams integration

Join thousands of businesses

We’ve helped organisations from across the UK take advantage of cloud-based communications tools. Can we help you?
Gradwell office meeting