Wave logo

Make conversations happen

Meet our affordable, powerful and intuitive cloud phone system. Designed in the UK, Wave helps you and your colleagues work from anywhere.

“If you’re looking for the smoothest possible transition to VoIP, Wave has you covered.”

PC Pro recommended

Take your business line anywhere

Simple to manage

Easy management and configuration using our all-in-one control panel.

Perfect for remote teams

Access from any device, anywhere in the world.

Wave: A VoIP Phone System
Super-fast setup

Get set up in hours with easy onboarding and fast configuration.

Feature packed

Designed with tonnes of useful features to help your business.

Remote working made easier

Built with modern-day working in mind, Wave makes doing business easier. We’ve designed Wave with these key features to help businesses manage their telephony remotely:

HD audio
We use the latest codecs from Opus to bring the highest quality calling available to every Wave user, no matter your plan.
Softphone apps
Make and receive calls from any device with an integrated softphone for web browsers, and Android & iOS devices.
Simple call routing
Create call flows based on conditions and logic in seconds. Check your routing and diagnose issues using inbuilt tools.
Easy management
Wave's advanced Hunt Group and Call Queue functionality provides the ability to create and manage complex call routing via a simple interface, meaning calls will always end up going to the right person in your business.
Reporting
Always keep in control with Wave's advanced reporting features. Call volume and user-based reports for both inbound and outbound calling allows you to easily view all your data in one place.
Security
Data is transmitted securely thanks to Secure and Reliable Signalling (TLS) and Encrypted Media (SRTP). Call barring and daily spend alerts can also be configured for additional peace of mind.
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Ensure business and telephony continuity wherever your employees are.
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Keeping businesses communicating and in control

With Wave on your side, you will solve problems faster, communicate effectively, and benefit from collaboration like never before. 

The Wave solution helps you to reduce costs, save time, and seamlessly integrate hybrid and remote working into your business. We want our customers to succeed, which is why every Wave subscription includes the following:

Landline and mobile-compatible minute bundles

Full access to all call management and admin features

Softphone and browser calling abilities 

Video calling

Stay in control

The Wave control panel helps you change configurations, users and setup in seconds.

Accessible from anywhere, it’s designed to help you keep your business moving easily.

Introducing Wave

Wave Teams +

The next generation of Wave is here, with full seamless integration to Microsoft Teams.

Teams has been adopted by thousands of businesses to support the rise of remote and hybrid working. However, although it has some phone system features, it is not as effective at handling communications with customers, suppliers, and other external parties. 

Businesses need seamless integrations with fully featured business telephony. Our newly launched integration brings together the best of both worlds; market-leading collaboration from Teams with the affordable and intuitive Wave phone system. With Wave Teams +, remote and hybrid working is now easier than ever.

 

Why you should combine Teams with Wave

Inbound calls ring through to your Teams client.

Effectively manage calls using Wave routing options.

Control your number presentation.

Connect your non-Teams users with your Teams users.

Get insights and in-depth reporting on all calls via Teams.

Secure call recording.

Pricing

Wave 100

£ 7
50
per month, per user
  • 100 landline/mobile minutes
  • Admin control panel
  • Call management features
  • Softphone and caller browsing

Wave 1000

£ 10
50
per month, per user
  • 1,000 landline/mobile minutes
  • Admin control panel
  • Call management features
  • Softphone and caller browsing

Wave 3000

£ 15 per month, per user
  • 3,000 landline/mobile users
  • Admin control panel
  • Call management features
  • Softphone and caller browsing

Teams integration add on per required user – £2.50

Built in the cloud

We’ve built Wave to use the full power of cloud hosting via Amazon Web Services (AWS).

Highly resilient, with automatic scaling based on usage, Wave is almost completely disaster-proof.

Ultimate resiliency

Developed specifically for the cloud, we use multiple redundancies in geographically-diverse instances.

Limitless capacity

Using AWS auto-scaling, we can increase and decrease server load based on call usage across all our customers.

Trusted by our customers

We pride ourselves on finding solutions that help our customers, whatever their expertise.

We work with in-house IT functions with exacting requirements, to business owners and office managers who are new to telephony and communications.

Compatible handsets and hardware

All of our handsets and devices come pre-configured and ready to make and receive calls with Wave. You can also purchase a power supply unit (PSU) if you’re not sure if your network device supports Power over ethernet (PoE).

Please click below for a full list of compatible handsets.

Gradwell are trusted by over 8,000 businesses
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Join thousands of businesses

We’ve helped organisations from across the UK take advantage of cloud-based communications tools. Can we help you?

FAQ

Wave is a cloud phone system (or a “hosted phone system”). This means all the software that runs it is based in a data centre, with calls being delivered into your office via an internet connection. This removes the need for a local PBX on site, which helps to offer additional flexibility.
Sorry! We currently only supply voice and data services to businesses and partners.

Simply give our team a call on 01225 800800 and they can set up extra users in a matter of minutes.

You will have access a ‘soft phone’ which is an app installed on your mobile phone. This will allow you to access all the features from your office phone and make calls from your office number. You can also make calls via any computer using a web client.

As long as we have a porting agreement in place with your current provider, we will be able to move over your current telephone numbers. Our experienced team will complete the necessary porting documentation and manage the order through to completion.

Provided each of your sites has an internet connection (and we can help you get one if not) you will be able to utilise our cloud phone system across your business premises.