About us2018-10-10T12:04:41+00:00

About Gradwell

smarter communications

Hello, we’re Gradwell Communications and we’re business communications experts. Since 1998 we’ve supplied over 22,000 business customers fantastic communications solutions all across the UK.

Our clients choose our award-winning services because we are committed to providing VoIP, broadband, fibre and Cloud products that meet the short and long-term needs of their businesses.

Our customers need us to be flexible, reliable and cost-effective – and that’s what we deliver. Find out how we help with these case studies.

Why Work With Us?

UnifiedFasterReliable • Anywhere

Whilst the big communications companies focus on profit, our focus is dedicated to bringing the customer a reliably and fair priced service.

Unlike many of our competitors we understand what it’s like to run a small to medium sized business, because we are one. We know how important communications are to your business.

From calls to super-fast broadband we can provide you expert advice on all unified communications. So, whether you’re expanding your business or just starting out, we’ll be here for you every step of the way.

Happiness

We’re so confident about the quality of our products we offer a 30-day money back guarantee on our Cloud telephony call services. Ts and Cs apply.

Technology

We know our stuff – from our award-winning technical teams, to dedicated customer support professionals, communication and knowledge are at the heart of what we do.

We also ensure that all our products are simple to use and also super quick to set up. We do this by constantly innovating, making sure you’ll get the best, and most reliable unified communications technology.

Great customer service

We have lots of lovely customers who have left lots of five-star reviews on TrustPilot. Did you know that our score is better than BT’s and even PlusNet’s.

We want to make your Gradwell experience a positive one and our UK based support team, –  based in the wonderful City of Bath –  is ready to help you, should the need ever arise.

Still not sure?
Why not check out the video from our very own Peter Gradwell, speaking at the ExCel Business Show on delivering quality cloud communication solutions services to global businesses.

Nick Caw

Chief Executive Officer

Nick has worked in the technology industry for over 20 years.  He has worked in a diverse range of commercial roles in private and public, organic and investor backed businesses from startups to large multinationals.

Nick is passionate about the power of cloud to help companies and individuals build stronger relationships.

Peter Gradwell

Chief Technical Officer

Peter established Gradwell Communications because he could not find the communications technology he required for his own business; so he developed it. As CTO, Peter is as passionate as ever about advancing technological innovations that enable our customers to enjoy a simpler, efficient and cost effective way of working.

Mark Howling

Chairman

Mark has worked in the software, IT and telecoms industries for over 30 years. Mark started his career working in large, multinational corporations and has spent the last 20 years working in Private Equity backed business.

He has significant experience in developing and growing businesses organically and in M&A. Mark is a strong advocate for delivering excellent service and value to customers, to provide the basis for developing sustainable, successful and growing businesses.

Abussi, IT Consultancy

Case Study

“Gradwell was one of the first of its kind to offer easily purchasable VoIP services” says Craig Sharp, Company Director at Abussi. “It was something we wanted to offer our clients, so we implemented a completely new VoIP system internally for our own use at first”. Abussi has deployed Gradwell phone systems for it’s clients ever since. “We’ve only ever sold a competitive product once, and that was because the client needed a more basic solution” explained Sharp.

“Nine out of ten of our clients are better suited to Gradwell’s solutions. Though there is nothing inherently wrong with more basic products, they only deliver 25% of the system functionality that Gradwell’s feature-rich solution offers” he added.

E247, Digital Media Agency

Case Study

“What hit me on day one and has hit me ever since and carries on right to this day is their support. They have given us fantastic support over the years – better than any other company that I know. I’ve always been happy to recommend Gradwell. Wherever possible, I try to resell Gradwell products to my customers, as I know they’ll be getting the best service possible”.

“Nine out of ten of our clients are better suited to Gradwell’s solutions. Though there is nothing inherently wrong with more basic products, they only deliver 25% of the system functionality that Gradwell’s feature-rich solution offers” he added.

Elegant IT

Case Study

Elegant IT

“Our Soho centre provides business addresses, meeting rooms, and office space on both long and short term contracts. Whenever there have been connectivity problems, Gradwell always goes the extra mile to provide a solution – so that it works for all our clients”

“Nine out of ten of our clients are better suited to Gradwell’s solutions. Though there is nothing inherently wrong with more basic products, they only deliver 25% of the system functionality that Gradwell’s feature-rich solution offers” he added.

Gites.co.uk

Case study

Gites Logo

“I’ve used Gradwell Communications’ services for many years, from when VOIP was far from the mature, stable technology it is today. Whether it’s for remote working, advanced call routing or just getting low call rates Gradwell has had a suitable solution.

Being able to set everything up pretty much instantly via a control panel is great because it means we can change services to fit our requirements in a matter of minutes. Adding extensions and transferring calls across remote sites to ensure everyone is in touch is really important in our business.”

Request a quote