As 3CX Titanium Partners, we take all aspects of 3CX installation, provisioning and monitoring seriously.
Often overlooked, hosting is crucial to maintaining a secure, reliable and resilient modern phone system.
Every managed 3CX instance is monitored at all times by our Network Operations Centre.
We ensure encrypted backups of all 3CX instances are made off-site on a regular basis.
We make sure that 3CX is kept up to date with the latest security and feature updates.
Our staff include years of 3CX installation, support and troubleshooting experience.
3CX is a system that can be set up and run in many ways, each with pros and cons.
Below, we compare our fully managed service with managing hosting directly through 3CX, and self-hosting.
| Hosting Types | Self Hosted | 3CX Hosted | Gradwell fully-managed 3CX |
|---|---|---|---|
| Description | Host yourself on a server | 3CX will host your 3CX instance | Gradwell’s fully-managed 3CX service |
| Available licenses | Any | Up to 24SC | Any |
| Cloud Connector? | Custom | No | Yes |
| Fully managed option? | No | No |
Yes (24/7 noc) |
| System updates | No | Yes | Managed (custom deployment time & opt-out) |
| Endpoint restrictions? | None | 85 maximum | None |
| Simultaneous call restrictions | None | 24 | None |
| Handset provisioning | Plug & Play on-site | Plug & Play (SBC required), subject to endpoint restrictions | Plug & Play (SBC required), STUN or Remote SIP |
| High availability / Fail over available? | Manual | None | Yes |
| Call recording storage | Manual | 5GB | 5GB minimum with further upgrades available |
| Custom templates | Yes | No | Yes |
| Included SIP Trunks | No | No | Yes |
| Customer FQDN | Yes | No | Yes |
| Support | Self supported | 24/5 | 24/7 |