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Direct Routing

Use Microsoft Teams as your phone system

Direct Routing allows you to convert Microsoft Teams into a business grade PBX system with true unified communications capability.



Direct Routing

Modernise your business communications

When compared to Microsoft Calling Plans.
Easily transfer any numbers over
From our UK-based team and specialists

What is Direct Routing?

Direct Routing is the process of connecting Microsoft Teams to the traditional phone network, or PSTN. It is an increasingly popular way to turn Teams from a powerful internal communications tool to a full-scale unified communications platform.

Learn more about Direct Routing

microsoft teams direct routing

Get more from Microsoft Teams


Use Teams as an essential part of your business operations? Use it as a phone system too.

Unify your communications

Future-proof your business

Make significant savings

Support from the experts


Trust Gradwell to help you roll out direct routing and Teams PBX functionality at every step.

Microsoft Certified Partner

Experienced and trusted SIP Trunk provider

UK Support and Onboarding teams

Cloud phone systems

Trusted by

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Anytime Fitness


What is Microsoft teams direct routing?
Great question! This feature allows you to make calls to businesses and customers throughout the world, all within Microsoft teams. By using a SIP trunk to route your calls over the internet it is a cost-effective solution all within one platform.
How does direct routing work?
We simply host a Microsoft Teams-certified Session Border Controller (SBC) within our own network, which we then connect to our SIP Trunks. We then add another trunk between the SBC and Microsoft Teams so we can configure the line and connect this up with your Teams accounts.
What is Microsoft teams in a nutshell?
It’s a communications app that offers a host of features such as instant messaging, video meetings and file transfers within an organisation. 
Can I buy teams without buying VoIP?
You can! However, this isn’t something we currently offer as we specialise in enabling calling within Teams. 
What if I already have Microsoft products like 365
Microsoft Teams will fully integrate with your existing licence straight out of the box, so there is no messing around and it’s ready to use!
What makes Gradwell different?
Built in the UK, we have a team of over 20 developers who are constantly evolving and advancing our technology, allowing you to provide the best possible services and supply the most innovative product directly to your customers. With a range of packages to suit your business needs, you can tailor our products and services to suit your business needs and demands.

Get in touch with an expert today.