Direct Routing is the process of connecting Microsoft Teams to the traditional phone network via external telephony providers, such as Gradwell, for organisations using Teams as their PBX.
This means being able to take advantage of migrating communications to the cloud, cheaper call rates, more flexibility and better support.
We’ve created a detailed guide to help you understand how it works and how it can help your organisation.
We’re one of the UK’s leading SIP technology specialists and played a key role in the development of Direct Routing with Microsoft.
When compared to Microsoft’s own calling plans, Direct Routing is almost always the preferable way to get PBX functionality from Teams.
Our network is trusted by thousands of businesses for their communications every day.
We use the power of AWS combined with our own technology and experts to make Direct Routing easy, secure and reliable.
We pride ourselves on finding solutions that help our customers, whatever their expertise.
We work with in-house IT functions with exacting requirements, to business owners and office managers who are new to telephony and communications.
Join thousands of businesses
We’ve helped organisations from across the UK take advantage of cloud-based communications tools. Can we help you?
We simply host a Microsoft Teams-certified Session Border Controller (SBC) within our own network, which we then connect to our SIP Trunks. We then add another trunk between the SBC and Microsoft Teams so we can configure the line and connect this up with your Teams accounts.
Depending on your Office 365 licence, you may have free access to Teams, but you may need to upgrade if this isn’t the case. Talk to us if you’d to discuss your organisation.
We are one of the UK’s top IP communications providers. We work with SMEs, charities and larger businesses to help them get the most out of modern telephony and communications software.