3CX offers an affordable PBX solution designed for hospitality, helping you improve guest satisfaction while keeping costs low. Hotels often struggle to balance high-quality guest service with the cost and complexity of traditional phone systems and so 3CX does just that by providing a feature rich, easy to manage system to meet that need. 3CX is a VoIP phone system that brings all the benefits of powerful telephony at a fraction of the cost through its simultaneous call license model; a model which is only part of the reason why it’s perfect for the hotels and hospitality industry. In this blog, we explain why it works so well and what features to look for.
Reduce telecom costs and IT overheads
With 3CX, you can provide your staff and guests with a high-quality experience without breaking the bank. 3CX is low-cost and scalable, with no per-user licences, allowing you to add or remove extensions as required easily. Unlike per-user pricing models, which charge consumers based on the number of individual users on the system, a simultaneous call license offers the flexibility and cost efficiency for the industry. With frequent staff changes, seasonal fluctuations, and shared device usage across departments, a per-user model often leads to unnecessary licensing costs. Simultaneous call license allows hotels and the hospitality industry to only pay for active usage and not idle accounts.
Integration with hotel management systems
3CX integrates with a wide range of popular Property Management Systems (PMS) at no extra cost. This integration enables smooth and efficient operations across the hotel, from check-ins and check-outs to billing. Staff will see guest names and room numbers on the phone system, ensuring they can provide personalised service and improve the overall guest experience. The system also blocks calls from unoccupied rooms, streamlining the management of phone usage and enhancing security.
Personalised service
Nothing makes a guest feel more special than being greeted by name. With 3CX, hotel staff can easily view the guest’s name and room number on every incoming call, allowing them to personally address guests and cater to their needs at once. This personal touch helps to provide a five-star service and build lasting loyalty. Additionally, 3CX enables automation for services like wake-up calls, check-ins, and check-outs, ensuring an easy and efficient process for all guests and staff. Automated features, including voicemail transcription and Department-specific extension menus give guests direct access to areas like reception, the gym, or the restaurant, removing the need to go through a central switchboard.
Keep your team connected across departments for better guest experiences
Effective communication is key to running a hotel smoothly. 3CX helps optimise internal communication by unifying voice, video, and chat all in one platform. Staff can quickly reach each other across departments, whether front desk, housekeeping, room service, or maintenance, ensuring that no message gets lost and no task is left uncompleted. With mobile apps, hotel staff can manage calls from anywhere, whether they’re at the front desk, in guest rooms, or off site. This flexibility improves response times and improves daily workflows, all while keeping communication lines open 24/7.
Customisation
3CX supports a variety of handsets that can be customised with branded inserts for the base tray. This helps hotels keep a consistent, professional look while providing guests with useful information like reception or room service numbers, making the devices ideal for guest facing areas.
Operational efficiency with call routing
3CX allows for customisable call routing, so calls are automatically directed to the right department or staff member. Whether it’s a call for the front desk, room service, housekeeping, or maintenance, your staff can manage guest requests more efficiently and reduce call handling time. By automating tasks such as routing calls intelligently, 3CX helps keep operations running smoothly. This allows staff to stay focused on providing the best overall guest experience possible whether it is greeting guests by name when they call or quickly handling requests without unnecessary transfers; guests are supported around the clock, with after hours calls sent to night staff or an external team this is simplifying how guests connect with the right team.
Scalable for seasonality and growth
Whether you’re running a boutique hotel or managing a large chain. Scalable solutions start at 8 simultaneous calls (SC) and scale up to 1028SC. 3CX can be scaled to a specific hotel or chain, making it adaptable to growing hotel groups. You can add more rooms, conference facilities, or locations without the need for expensive upgrades or complicated system changes.
Gain insights into guest enquiries, booking trends, and staff responsiveness
3CX offers reporting and call analytics, giving hotel managers the insights needed to optimise operations and improve customer service. Track call volumes, monitor staff response times, and measure the effectiveness of your communication strategies. These analytics help you make data driven decisions that can improve your hotel’s performance and guest satisfaction, they can help hotels reduce guest frustration, and improve team responsiveness due to proactively addressing common guest questions and issues for example adjusting staffing levels based on peak call times to reduce wait times and ensure guests get timely assistance.
Multilingual support for international guests
Hospitality often serves guests globally, and 3CX supports multiple languages, making it the perfect solution for international hospitality. The system ensures your team can communicate effectively with guests in their preferred language, enhancing the personalised experience. Hotel managers tend to rely on systems that make their operations smoother without compromising the guest experience, that is what 3CX delivers. Whether its directing incoming calls to the right departments quickly, enabling housekeeping to update room statuses directly from their phones, helping ensure rooms are cleaned, checked, and ready for guests the moment they arrive. While reception staff can greet callers by name as soon as they ring, making guests feel welcome and valued from the first interaction. This makes 3CX a smart choice for enhancing guest experiences and improving internal communication.
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