Wave features & Compatible handsets

We’ve designed Wave to be simple and easy to use, but packed full of tools to help your business telephony run smoothly.

Gradwell's Wave phone system makes conversations happen

Numbers

UK phone number

Every Wave user includes a free UK phone number.

Non-geographic numbers

Choose any non-geographic number (available as an optional extra).

International numbers

Choose any international number (available as an optional extra).

Number porting

Port your existing number from almost any other provider.

Devices

Softphone apps

Bring your own device. Load the Wave app onto any Android or iOS device or access via a web browser.

Pre-configured hardware

All Wave phones are pre-programmed to work straight out of the box.

Microsoft Teams

Utilise Wave to make calls via your Teams Account and take full advantage of both products.

Management

Web control panel

Manage any element of your system via an easy-to-use control panel, including bulk creation of users.

Advanced security

We monitor our network for any disturbance at all times.

Configuration

Easy configuration for business & out of hours settings & customisable extension ranges.​

Reporting

Statistics & graphs detailing users calls, habits and usage.

User management

Manage users and create users in bulk.

Business hours

Set the times and dates your business is open and ready to receive calls with Wave’s Business Hours feature.

Call barring

Easily prevent international and premium-rate dialling.

Call recording

Record & store calls in the cloud for up to 7 years.

Bill management

Online call logs & daily spend alerts.

CLI management

Customised caller line identity management options.

Busy lamp field

Allow users to set themselves to show as busy.

Extensions

Choose your own extension ranges.

Calling

Unlimited hunt groups

Customise how you want groups to ring around your company.

Call queues

Create custom queues – ideal for customer services, support and sales.

Calendar routing

Automatically route calls based on day and time.

Autoprovisioning

Handset adoption and mobile, desktop, handset & conference phone compatibility.

Multiparty video

Wave to Wave video calling & conferencing.

User directory

Contact users and groups quickly with just a click of a button.

Auto Attendant

Allow users to be automatically transferred to an extension.

Contact Directory

Save numbers into your contact directory.

PIN access routing

Change caller routing based on PIN entered.

Hunt group simulator

Test your hunt group settings with call conditions before making them live.

Voice menus

Record menu options directly through your control panel.

Call forwarding

Easy call holding, forwarding, including blind & attended transfers, auto attendant & IVR.

Emergency services

Easy access & free calling to emergency service numbers.

Specialist call routing options

CLI, Calendar, PIN.

Compatibility

Mobile, desktop handset and conference phone compatible.

Audio Conferencing

Conduct calls with multiple users.

Voicemail & messaging

Custom voicemail

Create unique voicemail messages for every user.

Voicemail to email

Automatically send new voicemails to email.

Voicemail Transcription

Get text transcriptions of your voicemails automatically sent to your inbox.

Visual Voicemail

View and listen to voicemails in one place.

Security

Secure signalling

Safe & reliable signalling, including Transport Layer Security (TLS).

Encrypted media

Encryption, authentication and protection, including Secure Real-time Transport Protocol (SRTP).

IP-only access

IP only access control panel for extra security.

Emergency Services

Compatible Handsets for Wave Phone System

Gradwell's Wave phone system is compatible with Yealink handsets
Yealink handset T31G

T31G

£54

Datasheet
Yealink handset T33G

T33G

£73

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Yealink handset T42U

T42U

£85

Datasheet
Yealink handset T46U

T46U

£148

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Yealink handset T48U

T48U

£218

Datasheet
Yealink handset T31G

W73P

£108

Datasheet
Yealink handset T33G

W59R

£127

Datasheet
Yealink handset T42U

W76P

£119

Datasheet
Gradwell's Wave phone system is compatible with Poly handsets
Poly handset VVX311

VVX311

Available for adoption

Datasheet
Poly handset VVX350

VVX350

£213

Datasheet
Poly handset VVX411

VVX411

Available for adoption

Datasheet
Poly handset VVX450

VVX450

£249

Datasheet
Poly handset VVX311

IP6000

Available for adoption

Datasheet
Poly handset VVX350

TRIO8500

£425

Datasheet
Poly handset VVX411

TRIO8800

£621

Datasheet
Gradwell's Wave phone system is compatible with SNOM handsets
Snom handset D712

D712

End of sale

Datasheet
Snom handset D712

D715

£99

Datasheet
Snom handset D712

D717

£104

Datasheet
Snom handset D712

D725

End of sale

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Snom handset D712

D785

£173

Datasheet
Snom handset C520

C520

£262

Datasheet

Trusted by our customers

We are already helping customers across the UK to make the switch. 

We work with in-house IT functions with complex requirements, to business owners and office managers who are new to telephony and communications. Read our case studies to find out more.

Join thousands of businesses

We’ve helped organisations from across the UK take advantage of cloud-based communications tools. Can we help you?
Gradwell office meeting