Wave features & Compatible handsets
We’ve designed Wave to be simple and easy to use, but packed full of tools to help your business telephony run smoothly.
Numbers
UK phone number
Every Wave user includes a free UK phone number.
Non-geographic numbers
Choose any non-geographic number (available as an optional extra).
International numbers
Choose any international number (available as an optional extra).
Number porting
Port your existing number from almost any other provider.
Devices
Softphone apps
Bring your own device. Load the Wave app onto any Android or iOS device or access via a web browser.
Pre-configured hardware
All Wave phones are pre-programmed to work straight out of the box.
Microsoft Teams
Utilise Wave to make calls via your Teams Account and take full advantage of both products.
Management
Web control panel
Manage any element of your system via an easy-to-use control panel, including bulk creation of users.
Advanced security
We monitor our network for any disturbance at all times.
Configuration
Easy configuration for business & out of hours settings & customisable extension ranges.
Reporting
Statistics & graphs detailing users calls, habits and usage.
User management
Manage users and create users in bulk.
Business hours
Set the times and dates your business is open and ready to receive calls with Wave’s Business Hours feature.
Call barring
Easily prevent international and premium-rate dialling.
Call recording
Record & store calls in the cloud for up to 7 years.
Bill management
Online call logs & daily spend alerts.
CLI management
Customised caller line identity management options.
Busy lamp field
Allow users to set themselves to show as busy.
Extensions
Choose your own extension ranges.
Calling
Unlimited hunt groups
Customise how you want groups to ring around your company.
Call queues
Create custom queues – ideal for customer services, support and sales.
Calendar routing
Automatically route calls based on day and time.
Autoprovisioning
Handset adoption and mobile, desktop, handset & conference phone compatibility.
Multiparty video
Wave to Wave video calling & conferencing.
User directory
Contact users and groups quickly with just a click of a button.
Auto Attendant
Allow users to be automatically transferred to an extension.
Contact Directory
Save numbers into your contact directory.
PIN access routing
Change caller routing based on PIN entered.
Hunt group simulator
Test your hunt group settings with call conditions before making them live.
Voice menus
Record menu options directly through your control panel.
Call forwarding
Easy call holding, forwarding, including blind & attended transfers, auto attendant & IVR.
Emergency services
Easy access & free calling to emergency service numbers.
Specialist call routing options
CLI, Calendar, PIN.
Compatibility
Mobile, desktop handset and conference phone compatible.
Audio Conferencing
Conduct calls with multiple users.
Voicemail & messaging
Custom voicemail
Create unique voicemail messages for every user.
Voicemail to email
Automatically send new voicemails to email.
Voicemail Transcription
Get text transcriptions of your voicemails automatically sent to your inbox.
Visual Voicemail
View and listen to voicemails in one place.
Security
Secure signalling
Safe & reliable signalling, including Transport Layer Security (TLS).
Encrypted media
Encryption, authentication and protection, including Secure Real-time Transport Protocol (SRTP).
IP-only access
IP only access control panel for extra security.
Emergency Services
Compatible Handsets for Wave Phone System
Trusted by our customers
We work with in-house IT functions with complex requirements, to business owners and office managers who are new to telephony and communications. Read our case studies to find out more.
“The experiences post–deployment have been rapid, responsive, and communicative. The support and project management has been diligent and efficient, with a reassuring presence felt throughout the process”
Leon Riley
IT Manager, Suma Coop
"Gradwell were attentive and on the ball throughout the implementation. This really was one of the best IT service experiences I have had in my whole career."
Carl Wood
Infrastructure Manager, Royal Air Forces Association
“The fact that we now have a phone system that has a host of features, including much better call quality and ease of use, which have improved our day-to-day operations, but we are paying significantly less is great.”
Andrew Gamble
Network Manager, Pitville School
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