Features	Gradwell Office Advanced	Gradwell Office Priority	Gradwell Office Priority Plus
Setup	£60 or FREE if existing line is used	£60 or FREE if existing line is used	£60 or FREE if existing line is used
Download speeds	24 Mbps	24 Mbps	24 Mbps
Upload speeds	1 Mbps	1 Mbps	2.5 Mbps
Assured bandwidth	-	500Kbps	1 Mbps
Monthly transfer allowance	100GB	200GB	200GB
FREE static IP addresses	1, 8 or 16	1, 8 or 16	1, 8 or 16
Enhanced care	-	Yes	Yes
Optional wireless router*	Yes	Yes	Yes
Extras	Upgrade to 32 or 64 static IP addresses (£20.00)	Upgrade to 32 or 64 static IP addresses (£20.00)	Upgrade to 32 or 64 static IP addresses (£20.00)
Monthly cost (ex. VAT)	£25.00	£50.00	£60.00

---

Call 01225 800 123 now to understand more, get a quote or get started. It's that easy.

Uncompromising reliability with EFM leased lines

EFM (Ethernet in the First Mile) provides high speed, reliable internet connectivity and is ideal for businesses who have outgrown ADSL broadband, but where fibre optic services are too expensive or unavailable. EFM will deliver speeds of up to 20Mbps with a minimum guaranteed speed.

• Highly reliable - multiple wires which are proactively monitored
• Symmetrical - the same speed both up and down
• Fast - Up to 20Mbps with minimum guaranteed speed

---

EFM speed promise

Like ADSL, the speed an EFM circuit will run at will depend on your distance from the exchange. However, with EFM we can guarantee the minimum speed you will receive¹. In our trials, we found that most customers receive a faster speed service than we can guarantee.

EFM is also a symmetrical service – meaning that both the upload and the download speed are the same. This is great if you are making Internet Telephony calls, using video, or sending / uploading large files to the internet.

Indicative speeds

Distance from exchange	EFM 2 pair	EFM 4 pair
0m-100m	10Mbps	20Mbps
200m - 500m	8Mbps	16Mbps
600m - 800m	7Mbps	15Mbps
900m - 1100m	7Mbps	14Mbps
1200m - 2100m	6Mbps	14Mbps
2200m - 2300m	6Mbps	13Mbps
2400m	6Mbps	12Mbps
2500m	5Mbps	12Mbps
2600m - 2700m	5Mbps	11Mbps
2800m - 2900m	4Mbps	10Mbps
3000m - 3100m	4Mbps	9Mbps
3200m	3Mbps	8Mbps
3300m	-	8Mbps
3400m	-	7Mbps
3500m - 3600m	-	6Mbps
3700m	-	5Mbps
3800m	-	4Mbps
3900m	-	3Mbps
4000m+	-	-
1If for some reason we are unable to deliver the service at the minimum guaranteed speed, you will have the option to cancel for a full refund, or continue with the slower service.

Call 01225 800 123 now to understand more, get a quote or get started. It's that easy.

---

EFM Reliability

EFM uses multiple copper pairs to deliver the service. These are bonded together to provide a combined service. By combining pairs you will receive a much more reliable service because if there is a fault with a single wire then the service will just slow down, rather than taking your business off line.
In addition, if there is a copper wire fault in the BT Openreach network, EFM is provided with “Service Level 4” which aims to have an engineer resolve the fault within 6 hours.

Ordering EFM

To order EFM, you will need to contact our sales team. Orders are subject to survey and take between 25 to 90 days to be delivered. EFM is available in 1500 of the most popular UK telephone exchanges and you can be upto approximately 4km from the exchange.

To use EFM, BT Openreach will install a number of analogue copper pairs and associated wall sockets. In addition an EFM network adaptor will be installed, which provides you with an Ethernet socket. You will need to have a spare power socket available within 1M of the BT sockets.

Upgrading EFM

It is not possible to upgrade from 2 Pair EFM to 4 Pair EFM or vice versa. Should you wish to upgrade in the future, you would have to cease your line and reinstall.

We can allow some overlap of the circuits to ensure that you do not lose connectivity in these circumstances, but this may be limited to the number of pairs available as exchange capacity may have changed from the time the original order was placed to the time you wish to upgrade.

Download speeds up to 15Mbps* using Fibre to the Cabinet

Fibre to the cabinet (FTTC) is currently the fastest internet connection available for many businesses. Gradwell superfast broadband prioritises your business traffic over domestic traffic and is perfect for voice and other data-hungry business critical applications.

Minimum line download speed is 15Mbps* up to 40Mbps*, which is twice as fast as the fastest EFM connection, and you could receive upload speeds of 10Mbps.

When you buy Gradwell superfast FTTC, you’ll also receive a free Technicolor TG582n router – preconfigured, so all you need to do is plug it in and switch it on.

Support for superfast FTTC includes:

• 24/7 tech support including UK public and bank holidays
• Response times of less than 3 hours, Fix times of less than 20 hours**
• Engineering visits between 8am to 6pm Monday to Saturday, including public and bank holidays: out of hours where unrestricted access available

---

Who can get FTTC services?

• Those whose local street cabinet is connected to a street Digital Subscriber Line Access Module (DSLAM, the tall green cabinet)
• You need to have a BT phone line or a Gradwell PSTN Line

You will receive the Technicolor TG582n router free when purchasing FTTC.
The router will be shipped pre-configured, so all you have to do is connect it up, power it on and wait for it to provision itself.

---

*Mbps means Megabits per second, which is a measure of data transfer speed
**BT will clear the fault within 20 hours of receipt of the fault report, excluding any allowable parked time.
For more information, please refer to our Frequently Asked Questions

Guaranteed speed and service for your business with Fibre to the Premises

Having your business hooked up to a dedicated fibre optic connection eliminates all of the usual factors that leave you guessing about broadband speeds and service (you’ve heard these things before – distance from the exchange, contention rates, quality of the copper). Simply put – none of that matters.

You choose the speed you want (10Mbps, 20Mbps, 30Mbps, 50Mbps and 100Mbps) and that is the speed you get.

No variable factors.

No 'up to' claims.

Just the speed you need, when you need it.

---

Call 01225 800 123 now to understand more, get a quote or to get started. It's that easy.

Fibre to the Premises is the next generation in internet technology for growing businesses. While services like DSL and FTTC still use the older copper wiring infrastructure, Fibre to the Premises uses the next generation in future-proofed technology direct from the exchange through to your premises, meaning your internet connection will be able to grow as your business grows.

DSL network - up to 16Mbps download and 2.5Mbps upload

Fibre to the Cabinet (FTTC) - up to 40Mbps download and 10Mbps upload

Fibre to the Premises - up to 100Mbps download and 100Mbps upload

Why Fibre to the Premises?

Opting for fibre to the Premises at your business Premises gives you a dedicated superfast connection to the internet.

Fibre to the Premises is a dedicated fibre optic internet connection, with speeds of up to 100Mbps, direct to your business Premises.
Delivered from the exchange, directly into your business Premises, fibre to the Premises provides a superfast business-grade internet connection, giving you the speeds your operations require when you need.

fibre to the Premises delivers fibre straight through from the exchange to your business premises. This means that the distance from the exchange is not a problem. Your data travels at the speed of light on a dedicated fibre optic circuit, so there is no opportunity to lose speed through distance from the exchange.

Supercharge your business with superfast fibre broadband (FTTC) for 82p a day

	Gradwell Office Fibre lite	Gradwell Office Fibre Advanced	Gradwell Office Fibre Advanced Plus	Gradwell Office Fibre Priority	Gradwell Office Fibre Priority Plus
Download speed	up to 40Mbps	up to 80Mbps	up to 80Mbps	up to 80Mbps	up to 80Mbps
Upload speed	up to 2Mbps	up to 20Mbps	up to 20Mbps	up to 20Mbps	up to 20Mbps
Download allowance	25GB	100GB	200GB	500GB	∞
Upload allowance	∞	∞	∞	∞	∞
Static IPv4 addresses	1	1,4 or 8	1,4 or 8	up to 16	up to 16
Traffic priority	Yes	Yes	Yes	Yes	Yes
Standard Care	Yes	Yes	Yes	Yes	N/A
Enhanced Care	Optional £7.00 / mth	Optional £7.00 / mth	Optional £7.00 / mth	Optional £7.00 / mth	N/A
Premium Care	Optional £9.00 / mth	Optional £9.00 / mth	Optional £9.00 / mth	Optional £9.00 / mth	Yes
Monthly price (ex. VAT)	£25.00	£30.50	£35.00	£55.50	£95.50
Discounted Annual price (ex. VAT) includes 1 month free	£275.00	£355.50	£385.00	£610.50	£1,050.50

---

Call 01225 800 123 now to understand more, get a quote or get started. It's that easy.

---

How we compare against BT

Download Product Sheet

---

*Mbps means Megabits per second, which is a measure of data transfer speed
**BT will clear the fault within 20 hours of receipt of the fault report, excluding any allowable parked time.
For more information, please refer to our Frequently Asked Questions

Perfect for consultants, freelancers and sole traders

Gradwell Home Office is a great value phone service at just £4 a month for a single user. Discover for yourself how you can save money by using our savings calculator or call 01225 800 123 now to understand more, get a quote or to get started. It's that easy.

Gradwell Home Office VoIP brings you these great benefits

• Save money right away by reducing line rental
• Cut the cost of calls - reduce your phone bill
• Never miss a call as voicemail is included
• Keep in touch on the move - landline number goes to your mobile
• Keep your number
• Easy to set up, easy to use
• No software to install
• FREE Gradwell VoIP to Gradwell VoIP calls
• No headset or mic required - you don't even need a PC

Add-ons

Voice-to-Text: Read your voicemail (£6.00 per month excluding VAT)

VoIP equipment: Check out our full range of hardware.
International numbers: Ask a sales advisor about using an international number for your business.

---

Take your mind off of the cost of calls with our inclusive minute bolt-ons:

• 4000 UK landline minutes: £20.00 per month
  UK landline minutes bundles include 0870, peak, off peak and weekend landline calls (01, 02, 03).
  0845, 0844 and 0871 numbers are not included and are charged at standard rates.
• 4000 UK and International landline minutes: £25.00 per month
• 500 UK mobile minutes: £30.00 per month

---

Happiness or your money back

We’re confident that when you switch to Gradwell Home Office, you’ll be 100% satisfied with the quality and value of our services. Just to make sure, our account managers and support team will be there to help you out every step of the way, especially while you are setting up and getting used to your new service.

If you aren’t 100% happy within 30 days of joining Gradwell, then we’ll refund you.

Terms and conditions apply

---

For more information about Single User VoIP, contact us on 01225 800 123, or we can call you back

Perfect for the growing small business

The Gradwell SME phone service starts at £8 a month and is designed to improve communications and save money for small businesses with two or more employees. Discover for yourself how you can save money by using our savings calculator - or call 01225 800 123 now to understand more, get a quote or to get started. It’s that easy.

Gradwell SME VoIP brings you these great benefits

• Save money right away by reducing line rental
• Cut the costs of calls - reduce your phone bill
• Never miss a call as voicemail is included
• Ensure customers quickly reach the right person with professional voice prompts
• Provide complete access to staff by being able to make and receive calls wherever they are
• Keep your current number
• Reduce multisite costs by having extensions in multiple locations
• FREE calls between employees
• Easy to set up, easy to use
• No software to install
• No headset or mic needed - you don't even need a PC

 

---

Take your mind off of the cost of calls with our inclusive minute bolt-ons:

• 4000 UK landline minutes: £20.00 per month
  UK landline minutes bundles include 0870, peak, off peak and weekend landline calls (01, 02, 03).
  0845, 0844 and 0871 numbers are not included and are charged at standard rates.
• 4000 UK and International landline minutes: £25.00 per month
• 500 UK mobile minutes: £30.00 per month

---

Download our BT service comparison

Compare us to BT

We took a look at how we measure up to Telecoms giants BT, with interesting results.

Check out this comparison to find out how we stack up on

• Set up costs
• Line rental
• Call charges
• Phone prices
• Features

---

For more information about Multi User VoIP, contact us on 01225 800 123, or we can call you back

Gradwell SIP Trunking

Do you want more from your traditional telephone system? SIP Trunking provides all the benefits of cutting-edge VoIP technology but without the need to replace the system you have invested in.

SIP Trunking not only allows your business to move with the times but can save you £1000’s on traditional ISDN rental and call costs.

A SIP Trunk connects an IP PBX to the public telephone network giving many features and benefits over traditional ISDN systems.

---

If you have a TDM PBX then a gateway is required for the SIP Trunk to communicate with your legacy equipment. Gradwell offer a wide range of Sangoma Vega gateways which are simple and easy to install giving you the opportunity to grow your business through VoIP technology.

We offer SIP Trunks IN and OUT, giving you the option to have both or just one way VoIP technology to best suit your business needs.

---

Enterprise VoIP Trunk Service - Outbound Technical Specs

Want to make calls out through your own phone system in the office, while using Internet telephony to give reduced costs and increased line capacity? Gradwell can connect you quickly and easily, with no monthly fee, when you choose our VoIP Trunk service.

Make outbound calls to the UK phone network with the IAX / SIP protocol. No need to worry about a monthly fee, you only pay for the calls you make.

• No investment in new hardware
• No messy installation
• IAX / SIP calls sent to UK phone network from your on-site phone system
• UK calls from just 1.25p per minute
• Present your own number as outbound called ID
• Friendly support to guide you through setup
• No monthly fee

---

---

SMTP Outbound 100 / 500

Tired of having to change your email settings when remote working? Sign up to our SMTP Outbound 100 package and send up to 100 emails a day, using the same settings, no matter where you are.

• Manage and send emails from your domain
• Send up to 100 / 500 emails a day, whatever your location
• Use with email client (Outlook, Thunderbird) or webmail
• Setup in under an hour

Meraki - 100% Cloud Managed Networking Product Family Request a callback

The first Cloud managed networking and security platform, delivering the ability to connect and secure wireless local network access branches from an easy to use web based interface. Built on a high performance platform, Meraki managed security appliances increase wide area network performance and reduces bandwidth costs.

---

Key Benefits

• Quick and easy to use; deployment with self-provisioning, self-optimizing hardware
• Control applications, users and devices
• Built-in multi-site management
• Automatic monitoring and alerts
• Future proof and always up to date, with seamless over-the-web firmware updates and new features delivered quarterly

---

Meraki Introduction     Meraki for Higher Education     Meraki for Construction     Meraki for Retail

VoIP Phones, Door Entry Systems & Equipment

---