Our call tariffs

Our Access Charges & Service Charges

Headline Route Peak Off-peak Weekends
UK Landline Geographic (01, 02, 03) 1.50 ppm 1.20 ppm 1.20 ppm
UK Mobile (07) 10.86 ppm 9.66 ppm 7.24 ppm
35 Low-Cost International Countries* 1.81 ppm 1.81 ppm 1.81 ppm
UK 0800 Number Outbound 0 ppm 0 ppm 0 ppm
Gradwell to Gradwell VoIP Calls 0 ppm 0 ppm 0 ppm
0800 Inbound Charges Landline Mobile Payphone
UK 0800 Number Inbound 3 ppm 6 ppm 200 ppm

Since 1 July 2015, the cost of calling service numbers is now made up of two parts:

An access charge

This part of the call charge goes to your phone company, charged as pence per minute. They will tell you how much the access charge will be for calls to service numbers. It will be made clear on bills and when you take out a contract. Gradwell charge 7.5ppm + VAT.

A service charge

This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is. These rules apply to all consumer calls to 084, 087, 09 and 118 numbers across the UK, delivering clearer call rates for everyone.

* 35 Zones Included:

Argentina, Australia, Austria, Belgium, Canada, Chile, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, UK, USA.


Current customer? Contact our Customer Support Team if you have any queries regarding call charges.

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