Gradwell Communications Appointed First 3CX Solutions Provider
Solutions Provider approach provides channel
with value-add, end-to-end solution.
London and Bath, UK, 25 March, 2019 -Gradwell Communications has been confirmed as the first solution provider to be appointed by 3CX. This new agreement, initially covering the UK, represents a step-change to the traditional business model with a move away from ‘box-shifting’ and just selling software licences to providing value-add solutions and services.
Gradwell’s channel community will now have the opportunity to take full advantage of increasing demand for 3CX’s IP PBX, plus the telephony solutions and services that wrap around it.
“Gradwell is a visionary in the UK business communications market, having been one of the first to launch a SIP trunk service. It’s an honour to be able to team up with an established and leading provider in delivering a complete solution for the on-premise and cloud market. Customers and partners will have peace of mind that they are buying a solution fully supported and guaranteed end-to-end.”
Nick Galea, CEO, 3CX, the innovative leader in the software IP PBX marketplace.
“Delivering successful VoIP solutions is about so much more than providing the required number of IP PBX licences and that’s where Gradwell’s value-add services come into play,” explained Gradwell’s Founder and CTO, Peter Gradwell.
As an established business communications solution provider with a proven technology portfolio Gradwell can, for the first time, provide an end-to-end solution which wraps around 3CX’s IP PBX. The Gradwell and 3CX joint channel communities can now provide an easy to deploy and easy to use, out-of-the box VoIP solution to their customers – a much-improved value proposition for both.
As well as 3CX’s licences channel partners will now be able to drive new business and revenue generating solutions, from a single supplier, by offering Gradwell’s wrap around solutions including: highly-secure hosting, server provisioning, SIP trunks, session border controller (SBC) installation, CRM integration and handsets.
The Gradwell team also has extensive expertise with 3CX’s Call Flow Designer so can implement all necessary call routing requirements.
A key USP for 3CX is that as a value-add solutions provider, Gradwell is the only provider to have developed solutions, specifically designed for the channel, which complement the features and functionality of the 3CX IP PBX. For example, with a Gradwell solution, the end user is able to push call recordings to cloud storage devices, freeing up considerable server space,” added Gradwell.
Other value-add offerings from Gradwell include a team of 3CX accredited engineers dedicated to hosting and supporting 3CX, on-boarding resources working exclusively on 3CX and a 20 strong front-line support team to answer and manage any issues.
Quick to see the business benefits of VoIP, Gradwell was one of the first business communication solutions providers in the UK to launch a SIP trunk service. Continually enhancing its product offerings and investing to deliver on its technology roadmap, Gradwell offers secure, reliable and robust market-leading telephony solutions to its reseller community.
“Having established ourselves as one of the first 3CX SIP certified trunk providers, this value-add agreement takes our relationship with 3CX to the next level,” said Gradwell. “It will also provide a very attractive proposition for existing 3CX resellers as they choose the distributor that will deliver the most business benefits for their customers.”
The importance of channel partners now being able to go directly to Gradwell for technical support should not be underestimated, nor should Gradwell’s commitment to provide extensive training for resellers, and importantly, on-site training for end users.
“The new agreement with 3CX, combined with further game-changing announcements for our channel partners in the pipeline, means that I could not have joined the company at a better time,” said Jamie Ward, Gradwell’s newly appointed sales and marketing director. Ward joins Gradwell from Gamma where he was head of SME sales.
“Gradwell wants to provide the channel community with VoIP solutions that give them a huge opportunity to drive new business and increased revenue. The agreement with 3CX does just that. Our complete solution eliminates all the complexity around the deployment of a VoIP solution, not just for our resellers but for their customers. Happy customers, mean happy resellers and happy resellers mean repeat business for 3CX and Gradwell,” said Ward.