Comparison Page2019-02-14T09:11:24+00:00

Our Top VoIP for business packages

VoIP Phone Systems, Services and Plans for your Business

Our award-winning business cloud telephony services ensure that you’re available to your customers, wherever you are, and whenever they need you.

What’s more, we’re over 18p per minute cheaper than BT for standard peak rate UK geo calls* – and our access charges to 084, 087, 09 and 118 calls are over 13p per minute cheaper than BT.

Standard, Plus or Professional?

Standard VoIP Package

Gradwell Chat for free

A Standard set up is most beneficial for people who are just establishing their business or are self-employed/sole traders.

It will help to improve your business presence, give you the option to keep in touch with customers wherever you are, which is essential for those who are working alone, and be much cheaper than using traditional telephone services.

Plus VoIP Package

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Our Plus VoIP Package is our top seller, and comes with everything you need straight out of the box. Want to add something to your package? No problem!

Don’t forget, calling between your multiple sites is free and you can host large calls with multiple users without it being expensive.

Pro VoIP Package

Gradwell Chat for freeOur Professional VoIP package is perfect for businesses looking for more flexibility if you have multiple sites for example.

Calling between your multiple sites is free and you can host large calls with multiple users without it being expensive. With the option of voice menus, hunt call groups and voicemail-to-email services available, there are plenty more service options to make your business communications much simpler and effective using VoIP.


From £12per month - per user
  • FREE Yealink T19
  • 500 Landline Minutes
  • 24 month Contract
  • 16 Features including Hunt Groups & Queues
  • Add Ons: Upgrade Phone and Add Broadband
  • Need More Users? Add Them At The Checkout


From £16per month - per user
  • FREE Yealink T19
  • 1000 Landline or Mobile
  • 24 month Contract
  • 16 Features including Hunt Groups & Queues
  • Add Ons: Upgrade Phone and Add Broadband
  • Need More Users? Add Them At The Checkout


From £20per month - per user
  • FREE Yealink T19
  • 3000 Landline & 1000 Mobile
  • 24 month Contract
  • 16 Features including Hunt Groups & Queues
  • Add Ons: Upgrade Phone and Add Broadband
  • Need More Users? Add Them At The Checkout


£POACustom Pricing
  • 3CX Solution
  • Built to Your Requirements
  • Flexible Contract Terms
  • Enterprise Grade Features Including Real Time Call Stats
  • Bespoke Add Ons Including Leased Lines
  • Unlimited Users and Dedicated Onboarding

Call our team today for a free consultation
from a cloud communications specialist.

01225 800800

Looking for International Minutes Packages?

Per second billing

Cost Calculator

Use this tool to calculate how much it will cost you to call a specific country or number per minute.

Country Lookup

Telephone Number Lookup

At Gradwell we know our customers expect outstanding ROI for their services. With this in mind, we have always provided per second billing for both our local and international calls. Why do we do this? It’s simple. We don’t want our customers to pay for what they don’t use. We want our customers to be billed accurately for only the calls they make.

For example, a typical 130 second call with Gradwell is 2.71p compared to BT PAYG at 81p
and TalkTalk Business at 24.5p.

We have, and always will, work hard to keep your costs down to ensure you can be there for your customers, wherever you are and whenever they need you.

VoIP Call Add-Ons

Memorable VoIP Numbers – having a highly memorable VoIP phone number can be advantageous. With VoIP, this can be organised for you to ensure that your business has a catchy combination of digits.

  • Call Recording – for those important VoIP calls you might need to listen to over again to check you’ve got all the important details.
  • International Numbers – a great asset for those businesses who are global or looking to expand overseas.
  • Call Forwarding Services- never miss a VoIP call again keeping your customers or clients happy.
  • Fax-to-email Services – Still using Fax? Send and receive faxes via email.

With so many ways to enhance your communications by configuring your VoIP calling services, if you can’t find something you’re looking for, please contact one of our team.

Keep Your Number

When you switch to Gradwell, you can enjoy all the great benefits of our award-winning VoIP telephony service and keep your existing number. Becoming a Gradwell VoIP customer doesn’t mean losing your existing PSTN phone number. Our dedicated porting team can transfer your existing UK and international numbers within days of joining us to minimise any disruption to your business.


£20.00 one off fee to transfer your number, capped at £200 if you have a lot of numbers in the same sequence to move.
£20.00 each port rejection.
£10.00 for any date change/cancellation.

International number porting prices vary – contact us on 01225 800 800.

VoIP Call Forwarding from £4 a Month

Safeguard your business by never missing a call again with our affordable call forwarding service. With call forwarding as an add on to your VoIP, you’ll be able to redirect any call from a UK or international phone number to your office, PC or mobile phone.

Our call forwarding services allow you to take calls wherever you go. All you need to do is choose a UK or international phone number for the call diversion, and let us take care of the rest.


Forward Calls to UK Landlines

  • From 1.25p per minute

Call Forwarding (UK) Services

  • Forward calls from any UK or international number
  • Forward calls to UK landlines from just 1.25p per minute
  • Change the destination number at any time

UK Landline Calls

  • Forward calls to UK landlines from 1.25p per minute

UK Mobile Calls

  • From 6p per minute on weekends
  • From 8p per minute off-peakFrom 9p per minute during peak hours 

Award Winning Call Recording Package: £5.00pm*

With Gradwell’s Award Winning VoIP call recording solutions, you’ll be able to send call recordings straight to the Cloud Storage service of your choice.

You’ll also receive notifications as soon as your VoIP call recordings have been pushed to the cloud.

This feature enables you to access your VoIP call recordings anywhere you have access to the internet and will also allow you to store or work on them whenever you wish.

*£25 set up fee applies.

International Numbers

Reach a global audience and work from any location with an international phone number from Gradwell.

Add an international number to your business VoIP telephony service for a host of countries, allowing customers and clients in those countries to call you at local rates with no additional charges from Gradwell to transfer the call to you.

Memorable Numbers From £50

Make it easy for customers to remember your number so you can increase inbound calls. Strengthen your brand, track marketing activity and manage business performance with an instantly memorable and recognisable number.

  • Group digits together to create a memorable pattern
  • Spell out your business name or activity
  • Maximise marketing opportunities

We offer a selection of Freephone, national and local rate numbers. Calls to non geographic numbers are subject to an access and service charge which needs to be clearly displayed by the number owner.

Voicemail-to-Text & Voicemail-to-Email: £6.00 per month

Now you can read, share and store your voicemails using texts and emails. Voicemails are instantly translated into SMS text and email messages, which you can pick up and read anytime, from anywhere.

  • No setup fee
  • ‘Spoken with VoxScience’ technology
  • Voicemails are translated to SMS and email
  • Read messages on PCs, mobile phones and handheld devices
  • Forward and archive your messages

This functionality is available for Gradwell VoIP customer account holders only.

Fax to Email / Email to Fax

Save time, money and go greener with our fax to email service with no fax machine required.

There’s no need for the hassle of a bulky fax machine with our fax to email service. Files will be sent and received digitally via your email inbox, and you can receive fax from email on multiple devices, so you’re connected on the move.


Receive fax through email via your inbox in seconds on a connected device, and your files can be easily shared and stored, saving you on paper costs.

Cost: £3.00 per month (excluding VAT)
Initial setup: £10.00 (excluding VAT)


With our email to fax service, you will be liberated from your bulky fax machine and separate phone line. Send a fax via email with Gradwell’s fax email service, and get the following benefits:

Cost: 20p (excluding VAT) per page sent
Initial setup: FREE

Directory Enquiries

Ensure your business can be found quickly and easily by listing your Gradwell number on the BT directory enquiries service.

Ensure your business can be found quickly and easily by listing your Gradwell number on the BT directory enquiries service.
Cost: £10.00 per number listed (excluding VAT)

Benefits of Gradwell’s VoIP Telephony Services

  • Reduced phone bills with a flat monthly fee
  • Greater working flexibility
  • Keep in touch with your customers wherever you are
  • Free on-boarding service
  • Voice menus, hunt call groups and voicemail-to-email services
  • Reduction in multi-site costs – use our cloud-based system at all your business locations, with free calls between sites too
  • It’s simple to use and quick to set up
  • You can control your settings, users and call routing instantly online
  • FREE calls within the Gradwell network

With your business VoIP you’ll enjoy increased efficiency, greater customer satisfaction and the peace of mind to focus on your wider business operations.

What is VoIP?

VoIP stands for Voice over Internet Protocol. Gradwell’s VoIP telephone services allows you to make low cost calls over the internet, using a variety of different networks and operators so you can connect with members of staff, clients and customers across the globe cost-effectively and efficiently.

When you use VoIP your voice is converted into digital information which is then transmitted in as data over the internet, unlike the way traditional phone lines work via a local phone provider. This makes VoIP a much more convenient and cost effective way to communicate.

Benefits of using VoIP?

One of the largest benefits of using a VoIP telephony service is that you can talk to anyone, anywhere as long as you have an internet connection. If you’re a business owner, VoIP enables you to call long distance, local, mobile and international numbers with ease, helping you to expand and grow your business.

Do you have friends or family abroad that you wish to stay in touch with? VoIP is a cost-effective way of keeping in touch. VoIP makes contacting businesses, suppliers, friends or family anywhere around the world whilst keeping the costs extremely low. Gradwell VoIP allows you to make calls via your PC, MAC, VoIP phone, including through other portable devices like iPads and tablets.


Best Business ITSP (£2m-£10m) - WINNER copy
CNA finalist 2018
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