Software as a service (SaaS) is defined as the, “operation of IT solutions based on a shared infrastructure”. The term has featured throughout business discussion heavily for the past couple of years with analyst firm Gartner forecasting SaaS revenue to increase by 16.2% to $10.7 billion in 2011. Therefore it is becoming ever more pertinent for a business to acknowledge and utilise this technology.

But what does it really mean for a smaller business?

It has been an adage for businesses to “outsource” anything that isn’t considered a “key competency” to efficiently perform tasks and SaaS exemplifies this. For example take computer hardware. Previously it was the accepted norm to purchase or lease expensive computer hardware in order to provide staff with a workstation. Inevitably this hardware would eventually become outdated and malfunction requiring maintenance for both software and hardware issues.

This is no longer necessary, computers can now use “remote desktops” allowing an economical small pc known as a Thin Client to be present in the office, accessing a computer located elsewhere, and that performs the processing. This means that there is no need to worry about crashes, licenses for software are cheaper and hardware costs are reduced significantly. Nevertheless they do require the constant presence of an active internet connection in order to function combined with a reliable provider who runs a secure service.

Another progression for SaaS is the removal of the need for a private branch exchange (PBX) to handle phone calls for a business. Gradwell offer what are known as “Cloud Telephony” solutions to companies in order to achieve this. By utilising a hosted PBX, you receive the full functionality of an onsite system remotely. It negates the issues typically found when operating an on site PBX such as maintenance & running costs, upgrade costs, insuring and removes the need for expensive equipment altogether. By using a hosted PBX system you actively protect your company’s call infrastructure and achieve remarkable cost savings, in comparison to operating your own system. Starting from only £8.00 per month, you can see why thousands of customers have switched from using expensive and redundant PBX’s to hosted solutions.

For further information on how Gradwell can provide SaaS Cloud Telephony solutions for your business and reduce your costs then contact a member of our team on 01225 800 123 or alternatively email

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One Comment

  1. usenet 3rd June 2011 at 5:45 am - Reply

    SaaS is a new concept to me and i like the specification and description of it.I will likely to use it in future for advertisement and expanding purpose of business.Good share…..

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