From bad weather disrupting transport to the common cold eliminating half your staff from the office, with the vast majority of British private sector companies being small and medium sized enterprises, losing connection with just a few members of staff can spell disaster.
This is where having a solid disaster recovery plan can benefit your business enormously. Your company should not have to suffer simply because your employees are not able to make it into the office. So for your benefit, we’re going to look at the most common issues and how to solve them:
1. Natural Disasters
We’ve been hit by a slew of storms and raging winds over the last few months, and some of you may have already felt the strain of the weather affecting your employees.
From fallen trees on train tracks to offices flooding, nature has a habit of reminding us who’s boss. No matter how lucky your business may have been in the past, you never know when disaster is going to strike.
By seamlessly rerouting office calls to staff’s work mobiles and having your employees connect to the Cloud from their home broadband, your clientele will be able to get in contact no matter what is going on outdoors, and your organisation’s progress will continue. One thing we would recommend though is making sure that staff have good quality broadband at home. Whilst free broadband services are fine for checking Facebook, if your team are working from home and trying to use the VPN, a VoIP phone call and transferring large files at the same time it can quickly fall apart.
2. Customer Satisfaction
You’ve spent a lot of time building up a positive reputation with your clients, establishing trusted relationships and encouraging a clear line of communication. Imagine the damage that could be done if your clients are unable to get in contact with you, or can’t reach the necessary person when they call.
A breakdown in communication can cause serious concerns when it comes to customer loyalty and retention, as well as satisfaction. By establishing a clear recovery plan, for any situation, you’re showing your clientele that you can successfully manage their projects, and that you provide a reliable service.
3. Protect Investments
Because communication issues can affect your levels of customer retention, it can also affect your finances when these customers leave. However, with a recovery plan in place, your business won’t be left out of pocket by having to reconnect phone lines and with your customers.
Businesses that don’t have a plan in place will be constantly left wondering what will happen if disaster does strike and for many, such as those in financial services, there are regulatory requirements for business continuity. By establishing a clear line of communication and strategizing a sure-fire recovery plan, you’re able to focus less on what might happen and more on what is actually going on within your business.
Of course, there is communications technology you can equip to give your organisation the advantage, and peace of mind, by allowing your staff to continue their work from wherever they are. By utilising the Cloud, and more specifically VoIP, you can establish a solid disaster recovery plan for your business.
Benefits of VoIP
Voice over Internet Protocol (VoIP) is a Cloud based hosted telephony service, which allows your staff to communicate via the internet, and can mean the difference between retaining customers and losing out on valuable business.
Gradwell provide VoIP solutions that allow great benefits such as voicemail to email, call forwarding and rerouting and so much more. For more information on how Gradwell can help your business prepare an effective disaster recovery plan, speak to a member of our team today.
Christmas Calls via BigStock
VoIP Phone via BigStock