Openreach (OR) have provided an update due to the severe weather conditions; this is likely to increase call volumes and impact handling times. .

Openreach have measures in place to prioritise certain customers’ issues such as elderly or vulnerable people and vital services such as doctor surgeries; however we ask for your patience while we work with Openreach to manage this exceptional situation as effectively as possible. Please be aware that this is a situation that is impacting the whole industry.

Sadly the latest spate of bad weather has forced Openreach to extend its Matters Beyond Our Reasonable Control (MBORC) status, which references areas where serious damage to their network could and probably will affect their services and slow lead times for new provisions as repairs once again take priority.

UK Areas Currently Affected by Openreach’s MBORC:

  • Durham & Tees Valley
  • York
  • Bradford & the Dales
  • Leeds & West Yorkshire
  • South Yorkshire and Chesterfield
  • North Lincoln
  • Cumbria
  • North Manchester
  • South Manchester
  • Merseyside
  • Lancashire
  • Derby & Nottingham
  • Leicester
  • Birmingham & Black Country
  • Mid Wales & Shrewsbury
  • North Wales
  • Stoke & Chester
  • NE Scotland
  • Central Scotland
  • SE Scotland
  • Aylesbury
  • Northampton
  • Southampton

Openreach expects some better weather this week and thus remains “hopeful of making a swift recovery“, which somewhat depends upon their definition of “swift“. This situation will of course vary from region to region.

(Photo from freefotouk)


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