We have all been there. Call a company, only to be put on hold. Music is usually played to keep us calm as we watch the seconds tick by – and the chart of the top songs used has been released.

PPL (Phonographic Performance Ltd), who grant licenses to businesses to play music, announced the People’s Chart at their AGM held at Kings Place in London, to reveal the most played songs in call queues, waiting rooms or any other public broadcast by a business.

Adele’s ‘Rolling in the Deep’ took the top spot for the pop chart and ‘Primavera’ by Einaudi was named the most popular classical tune.

The top ten most played pop songs of 2011 were revealed to be:

1)       AdeleRolling In The Deep

2)       Maroon 5 feat. Christina AguileraMoves Like Jagger

3)       AdeleSet Fire To The Rain

4)       Jessie J feat B.o.BPrice Tag

5)       AdeleSomeone Like You

6)       Ed SheeranThe A Team

7)       Lady GagaThe Edge Of Glory

8)       Bruno MarsGrenade

9)       RihannaOnly Girl In The World

10)   Cee Lo GreenForget You


The top song award wasn’t the only good news for Adele, who won 3 Grammys earlier this year, as another of her songs, ‘Someone Like You’, was included in the top 10. The British singer was also named the year’s top artist, beating off the likes of Lady Gaga and Rihanna:


1)       Adele

2)       Lady Gaga

3)       Rihanna

4)       Take That

5)       Bruno Mars

6)       Coldplay

7)       Katy Perry

8)       Jessie J

9)       Olly Murs

10)   David Guetta


“2011 has been another incredible year for both pop and classical music,” said PPL CEO Peter Leathem. “All the songs and artists featured in our charts are a true representation of the British public’s appetite over the past year.”

PPL revealed that Einaudi beat Adele’s feat of two top 10 songs by grabbing all  three top spots in the classical music chart, with the number one being ‘Primavera’. The most played classical recordings of 2011 are:

1)       EinaudiPrimavera – Ludovico Einaudi

2)       EinaudiNightbook – Ludovico Einaudi

3)       EinaudiThe Tower – Ludovico Einaudi

4)       Johann Strauss IIOn The Beautiful Blue Danube – City of Prague Philharmonic Orchestra with Paul Bateman

5)       CoplandFanfare For The Common Man – Philharmonic Orchestra with Eugene Ormandy

6)       GlassMetamorphosis One – Philip Glass

7)       EinaudiDivenire – Royal Liverpool Philharmonic Orchestra with Ludovico Einaudi

8)       ProkofievRomeo And Juliet – Cleveland Orchestra with Lorin Maazel

9)       MendelssohnConcerto for Two Pianos – The Labèques (pianos), Philharmonia Orchestra with Semyon Bychkov

10)   GóreckSymphony No.3 – Dawn Upshaw (soprano), London Sinfonietta with David Zinman


The charts are compiled through PPL’s music reporting system which is populated with usage data provided from television stations, radio stations, on demand services, and public performance sources.


Gradwell’s Multi User VoIP allows you to set up your own hold music, whether you wish to use a song from one of the charts or something else. For further information on PPL licenses go to http://www.ppluk.com/


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