As part of our £1 million plus investment in infrastructure, we are planning some major developments and the first phase is scheduled for August 2012.

I am writing to you to let you know the dates, specific changes and services affected during this phase of infrastructure updates.

Our intention is to minimise the impact on Partners, Customers and Suppliers however, it is possible that some of you may be affected.

Please note we plan to provide additional Technical Support and Customer Services during peak engineering activity on August 15th and 18th.

Below, please find details of the planned infrastructure changes;


To enhance the provision, availability and quality of Gradwell services, we are undertaking a major programme of work to replace our London network. Core elements of the existing network will be migrated onto new hardware during three planned maintenance windows.


  • Phase 1 Prerequisite work:  06/08/2012 – 10/08/2012 inclusive

No planned disruption. However, services may be at risk due to engineering work.

  • Phase 2: 14/08/2012 @21:00 – 05:00 15/08/2012 inclusive

All Consumer & Business Broadband, and Internet connectivity to our upstream network providers (i.e. TalkTalk Business, EFM, Fibreline, Virgin Media, BT Wholesale/FTTC), Gradwell Newark Office – all services will experience intermittent outages during this period.

  • Phase 3: 17/08/2012 @22:00 – 05:00 18/08/2012 inclusive

Email, Webhosting, Telephony Services, all storage, Hosted Exchange and Gradwell One – all services will be lost during this period.

VoIP services will experience periods of reduced capacity during this window.

We will write to you again via our normal support channels – as we approach each phase reminding you of our plans.

Peter Gradwell

Managing Director


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  1. Kelvin9373 3rd August 2012 at 9:00 am - Reply

    Webmail service is b.a. this morning. Any idea why?

    • chantal 25th September 2012 at 11:10 am - Reply

      Hi Kevin,

      Sorry for the delay in getting back to you, unfortunately we have only just seen your comment. In future can I ask that you contact support with support related enquiries around our products and services. You can email them on or call 01225 800888. Many Thanks ^CJ

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