kieranWe feel it’s important for you to get to know the team behind the brand here at Gradwell.

These are the people who strive to deliver exceptional service to you day in and day out, and are vital members of the Gradwell team.

So without further ado, meet our Technical Account Manager, Kieran Fellows.

In his own words:

“I’m Kieran, one of our technical account managers here at Gradwell. It’s my Job to assist with pre and post sales technical queries alongside managing the technical aspects of our partners and key accounts service.

I started Gradwell roughly 6 years ago and have moved through technical support, partner support, complaints & enhanced care to Technical account management.

Prior to this I worked for BT Business Broadband technical support in Bristol.  I enjoy the day to day challenges working at Gradwell brings alongside the projects, such as working with serviced offices around the country – bringing them complete connectivity & telephony solutions all under one roof.”

Recent Activities

Most recently , some of you may have seen Kieran and other valuable members of our team at the Midlands Business Expo,  where he held a stand at the at Solihull on Tuesday (With a nice and early 5AM start!).

There we were showcasing our Cloud based telephony offerings, via a Yealink & Snom demo set-up, alongside interest generated by our Fibre business broadband offering supported by the councils voucher scheme.

This was Kieran’s first expo, and he reported that he had a great time, meeting many interesting exhibitors and potential clients which we hope to work with in the future.

Stay tuned to our blog to find out more about the Gradwell family.


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  1. Sean Kiani 20th September 2014 at 5:05 pm - Reply

    Hi Kieren

    We have been customers of yours for 4-5 years now and I need to know if I will be able to use our voip system from Chamonix in the French Alps. Earlier this year we had real difficulties when we tried to use our Gradwell system from there as the the calls would fade in and out and there was no clear consistent connection. I really need to know what broadband speed would be the minimum amount to have and maintain solid connection. With heavy snow conditions and higher than average altitudes The speeds can be affected.
    Also can I have my iphone connected to gradwell via 3g. And will 3G be sufficient to maintain a conversation clearly.

    • Nick Thompson 23rd September 2014 at 9:27 am - Reply

      Hi Sean,

      Thanks for getting in touch and sorry for the delay.

      Due to the very specific technical nature of your questions our technical team is your best resource to help answer your questions. Our technical support team may be reached by email at or over the phone on 01225 800 888.


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