From the 1st of March 2010 Gradwell will be changing the way we communicate with our customers on the telephone. All callers must successfully provide a passphrase before account details can be discussed.
Why are we making this change?
This will make your important account information and personal details more secure.
How do I set a passphrase?
If you are an existing customer you will be prompted to set a passphrase when you next login to your control panel.
New customers will create a passphrase during the registration process.
What can I use as a passphrase?
You can use any combination of letters and/or numbers you wish between 6 and 16 characters. This can be a word or a random sequence.
How do I change my passphrase?
If you wish to change your passphrase, login to your account and navigate to the Contact details section.
What if I forget my passphrase?
If you forget your passphrase, simply login to your control panel and set a new one.
If you are unable to access your control panel you will need to send an email to email@example.com from the account’s master email address requesting a passphrase reset.