Let’s face it – there’s a lot of technical jargon out there that not everybody understands, making simple concepts sound much more complicated than they actually are. Technology has advanced so quickly over the last few decades, it’s hard to believe that our grandparents (or even parents) lived in a time of black and white tellies, simple AM and FM radio and no more than one corded landline phone per household.

But just because something is new technology doesn’t mean it’s not hugely valuable to the way you function. Take VoIP for example, a fantastic business tool that makes modern working practices much easier. But if you don’t know the lingo, putting ‘VoIP’ into a search engine may not get you very far. Here’s a breakdown.

What is VoIP?

The Webopedia Computer Dictionary explains VoIP as “a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions of the PSTN.”

What this actually means is using the internet to make phone calls. Instead of making calls using a traditional landline, VoIP sends your voice over the internet as data, the same way as sending an email. You can either plug a headset into your computer or use a separate phone like you would with a traditional landline.


What’s so great about it?

The deal clincher is that it’s cheap, both to set up and to make calls. Try our cost calculator to compare it to your current phone bills. But while everybody loves value for money, the real value of VoIP is how it benefits your business.

  • VoIP grows with your business. Because the technology behind it is so simple, it’s very easy and cheap to add new accounts to your VoIP system when new staff join your ranks. On average it takes about 15 minutes.
  • VoIP has loads of really useful features that make your life easier. Want one central number for multiple locations? Done. Have all your office calls go to your mobile on Fridays? Sorted. How about your faxes and voicemails going to your email inbox? No problem. More features here.
  • VoIP is flexible. If you work from home a lot, spend time on the road or work unusual hours, using VoIP means you can take your phone number with you. Because it runs over the internet, you can access your phone from anywhere with an internet connection, including outside the UK. You can also keep your number if you move offices permanently.

Want to know more? Download our VoIP for beginners white paper below.

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