UK-based VoIP provider Gradwell is to deliver a unique, easy to use, unified communications (UC) offering for small businesses. The solution addresses the key issue considered a hindrance to the widespread adoption of UC services – the challenge of delivering standardisation on mobile.

Gradwell’s Hosted Unified Comms service tackles these issues head on, offering customers a complete mobile telephone exchange; enabling all the traditional functionality associated with office systems to be available on mobile devices. This allows users to be “in the office” when out and about, be reachable on a single phone number and via “presence” find out, at a glance, whether colleagues are taking calls, are away from their desk or are in meetings.

Gradwell is the first provider to deliver the intuitive Telepo software to UK business users. Requiring only an Internet connection to work, the software package is easy to install and can be downloaded via either text message or the web. It answers an array of issues that are traditionally experienced by the smaller business – challenges such as providing employees with anywhere, anytime communication tools, access to intelligent call routing facilities and the ability to view the location and status of the whole team.

Gradwell’s Hosted Unified Comms solution is an easy to use, hosted, unified communications and messaging solution. The fully integrated system incorporates hosted UC with the ability to view the team and each person’s status at a glance. The solution is compatible with Nokia/Symbian, Blackberry,Windows mobile & iPhone devices. It allows office-based users to stay in touch with mobile or remote workers using a single number. Easy to install and feature rich, colleagues can see each other’s status; share a central phone book; and undertake conference calls from any device. They can even switch devices mid-call.

Peter Gradwell, Managing Director of Gradwell said: “The demand for a unified communications framework is becoming a real business priority as organisations extend their mobile footprint and embrace new hardware options. Many small and medium sized companies work in non-traditional, virtual environments but still demand guaranteed connectivity and the same call quality as they’re used to with fixed line. By integrating Telepo’s solution we have enabled SMEs to subscribe to the first comprehensive enterprise communication solution in the market, something previously exclusive to the very largest enterprises and only at a high price.

By integrating Telepo’s solution, we have created a highly customisable solution which enables IT and network managers to unify their corporate communications landscape, lower costs and increase workforce productivity. The Telepo software is one, clean integrated Java based platform – making it the best Unified Comms system we’ve seen."

The partnership between Gradwell and Telepo has been formed in recognition of the growing need for UC within the small enterprise environment – a part of the market currently underserved . A cross-section of industry statistics show that just over half (51 per cent) of organisations are already using a UC system and 56 per cent of UK organisations advocate a managed service when introducing a UC system. The move addresses a lack of UC support at small and mid-sized business level.


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