Data Retention Policy Update

To provide a more organised approach to the way we store your data, and to make sure we’re in line with the EU Data Retention Directive, we have updated our data retention policy.

This specifies how long we store your email, web and VoIP information in our systems. It applies to Gradwell customers in the following way:


VoIP

Call records are held on our system for 12 months. Voicemail, received faxes and call recordings are retained for 2 weeks.

Email Hosting
Mail logs are retained for 30 days. Stale mailboxes, those that are deleted from the Gradwell control panel but remain on our disks, will be on a live server for 7 days, then archived offline for 1 month.

Web Hosting
Web logs are transferred every night into your home directory and it will be retained with our agreed quotas. Old home directories, those that are deleted from the Gradwell control panel but remain on our disks, will be on a live server for 7 days, then archived offline for 1 month.

These changes will not alter your service and come in to effect on the 25th July 2010.

2010-06-25T00:05:00+00:00

About the Author:

Leave A Comment

Request a quote