Christmas & New Year Opening Hours for 2013

Our Customer Service support opening hours over the Christmas period are as followed:

  • 23/12/2013: 8am – 8pm, Telephone and Email Support
  • 24/12/2013, Christmas Eve: 9am – 4pm, Telephone and Email Support
  • 25/12/2013, Christmas Day: CLOSED
  • 26/12/2013, Boxing Day: Limited Email Support Only
  • 27/12/2013: 9am – 5pm, Telephone and Email Support
  • 28/12/2013: 9am – 5pm, Telephone and Email Support
  • 29/12/2013: 9am – 5pm, Telephone and Email Support
  • 30/12/2013: 9am – 5pm, Telephone and Email Support
  • 31/12/2013: New Year’s Eve: 9am – 4pm, Telephone and Email Support
  • 01/01/2014: New Year’s Day: Limited Email Support Only
  • 02/01/2014: Normal Business resumes 8am – 8 pm, Telephone and Email Support

Partners should remember to download and keep handy our support team contacts & escalation point document – available from the partner portal.

Change Freeze

Finally, please be aware that we have a change freeze for software development & key network changes from Wednesday 18th December (last window 12 – 2 pm) until Monday 6th January (First window 3 – 5 am). We will of course be connecting new customers during this time, but not rolling out any developments.

2013-12-05T08:51:25+00:00

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