Powering the VoiceIQ cloud phone system with SIP Trunk services

Supporting VoiceIQ with our Partner Programme & SIP Trunks to strengthen their communications offering

About

Cloud & computer software

Industry

Telephony & communications

HQ

Manchester

Gradwell Products

SIP Trunks

The partner

VoiceIQ logo

VoiceIQ is a cloud communications software company, founded in 2016 by Muj Choudhury. Their main product, VoiceIQ, is a cloud communication platform powered by AI specifically designed for call centres, remote workers and sales teams. It enables agents to be more productive, organised and manage high volumes of outbound and inbound calls flexibly.

VoiceIQ have been Gradwell partners for over a year, using our SIP Trunks and number services to underpin VoiceIQ for their UK customers.

The challenge

With over 20 years’ experience in enterprise software, Muj Choudhury founded VoiceIQ to build a communication platform that eradicates the disconnect between phone conversations and CRM by harnessing the power of voice AI.

VoiceIQ reached out to Gradwell, looking for a SIP Trunk provider that could run and manage their  vital infrastructure. We spoke to Sam Gillingham, Marketing & Operations Director about what they were looking for from a partner:

“We’re not your typical partner; we’re a technology party that leverage Gradwell’s underlying technology. VoiceIQ is built on Gradwell SIP Trunks that connect together and our platform sits on top.

The reason we chose Gradwell was for the ease, reliability and cost of SIP Trunking and the minutes included’.

voiciq

“Gradwell and its SIP Trunks are critical infrastructure and form the backbone of our product."

Sam Gillingham

The solution

To meet VoiceIQ’s needs, Gradwell provide SIP Trunk bundles to power their cloud phone system as well as providing them with Trunks to set up their customers with VoiceIQ. When asked about their experience with us, Sam remarked:

“Gradwell’s SIP Trunks are critical infrastructure and the backbone of our product. It’s the only way we can do what we’re doing, at the price level we need it to be.

We’ve always felt looked after and supported by Gradwell. Every experience we’ve had feels bespoke, which we enjoy. There’s always someone reaching out to check in, and the people I’m talking to know us and what we’re doing so it’s easy to have a conversation with any of their team. I don’t expect I’d get that from another provider.”

When asked about their growth plan and how they expect Gradwell will fit into it, Sam said:

“We have ambitions for rapid customer growth in the UK market for the remainder of this year and into 2022. The resilience and uptime that we get through Gradwell will be key to the success of our scaling.”

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