With Gradwell’s Award Winning VoIP call recording solutions, you’ll be able to send call recordings straight to the Cloud Storage service of your choice.
You’ll also receive notifications as soon as your VoIP call recordings have been pushed to the cloud.
This feature enables you to access your VoIP call recordings anywhere you have access to the internet and will also allow you to store or work on them whenever you wish.
Congratulations on being Highly Commended for Best VoIP Innovation at the ITSPA Awards 2016!Internet Telephony Services Providers' Association (ITSPA)Michaela Zemanová
The interception, recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation. The main being:
The Data Protection Act 1988 states that in order to record a call, where a company is able to identify the identity of either party involved in the call, it has to:
Call recording is used for a number of different reasons. Every organisation or individual will have a specific need they are trying to fulfil by recording calls.
From a business prospective, call recording helps businesses comply with strict regulations, pass legal controls, resolve potential disputes with customers. Call recording also allows business to use it to support with employee training and customer quality assurance.
There are numerous other reasons why call recording might want to be implemented, such as:
As well as for: