voip add ons2018-10-16T12:06:50+00:00

VoIP Call Add Ons.

Lots of lovely extras.

Get the best possible experience when it comes to using VoIP for your business with our fantastic range of optional extras that help you optimise our internet-based telephony service.

Although we offer a comprehensive standard VoIP package for both single and multi-users, your business can customise a completely bespoke call system by adding a range of advanced features.

Pick your Add Ons below

Keep Your Number

When you switch to Gradwell, you can enjoy all the great benefits of our award-winning VoIP telephony service and keep your existing number. Becoming a Gradwell VoIP customer doesn’t mean losing your existing PSTN phone number. Our dedicated porting team can transfer your existing UK and international numbers within days of joining us to minimise any disruption to your business.


£20.00 one off fee to transfer your number, capped at £200 if you have a lot of numbers in the same sequence to move.
£20.00 each port rejection.
£10.00 for any date change/cancellation.


International number porting prices vary – contact us on 01225 800 800.

VoIP Call Forwarding from £4 a Month

Safeguard your business by never missing a call again with our affordable call forwarding service. With call forwarding as an add on to your VoIP, you’ll be able to redirect any call from a UK or international phone number to your office, PC or mobile phone.

Our call forwarding services allow you to take calls wherever you go. All you need to do is choose a UK or international phone number for the call diversion, and let us take care of the rest.


Forward Calls to UK Landlines

  • From 1.25p per minute

Call Forwarding (UK) Services

  • Forward calls from any UK or international number
  • Forward calls to UK landlines from just 1.25p per minute
  • Change the destination number at any time

UK Landline Calls

  • Forward calls to UK landlines from 1.25p per minute

UK Mobile Calls

  • From 6p per minute on weekends
  • From 8p per minute off-peakFrom 9p per minute during peak hours 


Award Winning Call Recording Package: £5.00pm*

With Gradwell’s Award Winning VoIP call recording solutions, you’ll be able to send call recordings straight to the Cloud Storage service of your choice.

You’ll also receive notifications as soon as your VoIP call recordings have been pushed to the cloud.

This feature enables you to access your VoIP call recordings anywhere you have access to the internet and will also allow you to store or work on them whenever you wish.

*£25 set up fee applies.


International Numbers

Reach a global audience and work from any location with an international phone number from Gradwell.

Add an international number to your business VoIP telephony service for a host of countries, allowing customers and clients in those countries to call you at local rates with no additional charges from Gradwell to transfer the call to you.


Memorable Numbers From £50

Make it easy for customers to remember your number so you can increase inbound calls. Strengthen your brand, track marketing activity and manage business performance with an instantly memorable and recognisable number.

  • Group digits together to create a memorable pattern
  • Spell out your business name or activity
  • Maximise marketing opportunities

We offer a selection of Freephone, national and local rate numbers. Calls to non geographic numbers are subject to an access and service charge which needs to be clearly displayed by the number owner.


Voicemail-to-Text & Voicemail-to-Email: £6.00 per month

Now you can read, share and store your voicemails using texts and emails. Voicemails are instantly translated into SMS text and email messages, which you can pick up and read anytime, from anywhere.

  • No setup fee
  • ‘Spoken with VoxScience’ technology
  • Voicemails are translated to SMS and email
  • Read messages on PCs, mobile phones and handheld devices
  • Forward and archive your messages

This functionality is available for Gradwell VoIP customer account holders only.


Fax to Email / Email to Fax

Save time, money and go greener with our fax to email service with no fax machine required.

There’s no need for the hassle of a bulky fax machine with our fax to email service. Files will be sent and received digitally via your email inbox, and you can receive fax from email on multiple devices, so you’re connected on the move.


Receive fax through email via your inbox in seconds on a connected device, and your files can be easily shared and stored, saving you on paper costs.

Cost: £3.00 per month (excluding VAT)
Initial setup: £10.00 (excluding VAT)


With our email to fax service, you will be liberated from your bulky fax machine and separate phone line. Send a fax via email with Gradwell’s fax email service, and get the following benefits:

Cost: 20p (excluding VAT) per page sent
Initial setup: FREE


Directory Enquiries

Ensure your business can be found quickly and easily by listing your Gradwell number on the BT directory enquiries service.

Ensure your business can be found quickly and easily by listing your Gradwell number on the BT directory enquiries service.
Cost: £10.00 per number listed (excluding VAT)


Still need some help?


Or call us on 01225 800 800

Request a quote