eBay complain to Ofcom about UK mobile broadband

The online auction giant eBay has complained to UK communications regulator Ofcom, bemoaning mobile broadband blackspots in parts of the UK.

According to research commissioned by eBay, 16% of the UK remains an “m-commerce not-spot”, meaning consumers are not able to make purchases on their mobile devices thanks to a lack of strong signal. The Scottish highlands and islands, as well as rural areas of England and Wales were found to be suffering the most from a lack of mobile coverage.

Angus McCarey, UK retail director for eBay, said that it wasn’t just the company that is missing out financially, but the UK as a whole:

“Mobile shopping represents a massive opportunity not just for retailers, but for the economy as a whole. Our research shows that consumers and retailers are missing out as the cost and reliability of mobile broadband prevents shoppers from spending.”

The company believes UK retailers would receive increase turnover by almost £1.3 billion a year if mobile connectivity was stronger.

It has complained to the regulator now, it said, because Ofcom is currently discussing plans for the future 4G data spectrum.

(Image by Ryan Fanshaw)

2011-06-10T10:57:24+00:00

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22 Comments

  1. Frankymetcalfe 21st July 2011 at 12:28 pm - Reply

    £ mobile roadband network is a disgrace the online connection keeps cutting out the customer services is appalling  if they get back in touch with you the staff haven’t got an idea what they are doing ujst reading from a autocue if you ask me this company si an absolute disgrace and th sooner it goes bankrupt the better for all of us a total waste of money no apology no refunds offered even thugh in breahc of sale of goods act 1979 would never use this comapny ever again  i should have listened when friends warned me aboout the service  but i have leanrt by my very expensive mistake PLEASE SAVE YOUR MNEY AND DO NOT HAVE ANY DEALINGS WITH THIS COMAPANY

    • Robert Weeks 21st July 2011 at 12:29 pm - Reply

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      • Anonymous 21st July 2011 at 12:29 pm - Reply

        Hi

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        • Robert Weeks 21st July 2011 at 12:30 pm - Reply

          I am out of the office until Thursday 21st July with limited access to voicemail or email.

          If your request is urgent, please call 01225 800 888, otherwise I will reply to your email on my return.

          Kind Regards,
          Robert Weeks

          Training Manager
          T: 01225 800865 | F: 01225 800801 | E: robert.weeks@gradwell.com | http://www.gradwell.com

          Gradwell – Internet for Business People
          Phone Services | Business Broadband | Email & Website Hosting
          2011 Most Innovative VoIP Product and ranked in the Deloitte Tech Fast 50
          Registered Address: 26 Cheltenham Street, Bath, BA2 3EX, UK. Company Number: 3673235

          • Anonymous 21st July 2011 at 12:30 pm

            Hi

            Thank you for emailing. I am out of the office travelling on business until Friday 15th July and then on vacation until Monday 1st August 2011.

            I will monitor my emails, but won’t be handling any escalations or operational queries.

            During this time please contact Andrew Bullock on 01225 580 536 / andrew.bullock@gradwell.com if you need any assistance.

            If you require more urgent assistance, please call Gradwell Support, 24×7 on 01225 800 888 and ask for your case to be escalated.

            Many Thanks
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          • Robert Weeks 21st July 2011 at 12:31 pm

            I am out of the office until Thursday 21st July with limited access to voicemail or email.

            If your request is urgent, please call 01225 800 888, otherwise I will reply to your email on my return.

            Kind Regards,
            Robert Weeks

            Training Manager
            T: 01225 800865 | F: 01225 800801 | E: robert.weeks@gradwell.com | http://www.gradwell.com

            Gradwell – Internet for Business People
            Phone Services | Business Broadband | Email & Website Hosting
            2011 Most Innovative VoIP Product and ranked in the Deloitte Tech Fast 50
            Registered Address: 26 Cheltenham Street, Bath, BA2 3EX, UK. Company Number: 3673235

          • Anonymous 21st July 2011 at 12:31 pm

            Hi

            Thank you for emailing. I am out of the office travelling on business until Friday 15th July and then on vacation until Monday 1st August 2011.

            I will monitor my emails, but won’t be handling any escalations or operational queries.

            During this time please contact Andrew Bullock on 01225 580 536 / andrew.bullock@gradwell.com if you need any assistance.

            If you require more urgent assistance, please call Gradwell Support, 24×7 on 01225 800 888 and ask for your case to be escalated.

            Many Thanks
            Peter Gradwell

          • Robert Weeks 21st July 2011 at 12:35 pm

            I am out of the office until Thursday 21st July with limited access to voicemail or email.

            If your request is urgent, please call 01225 800 888, otherwise I will reply to your email on my return.

            Kind Regards,
            Robert Weeks

            Training Manager
            T: 01225 800865 | F: 01225 800801 | E: robert.weeks@gradwell.com | http://www.gradwell.com

            Gradwell – Internet for Business People
            Phone Services | Business Broadband | Email & Website Hosting
            2011 Most Innovative VoIP Product and ranked in the Deloitte Tech Fast 50
            Registered Address: 26 Cheltenham Street, Bath, BA2 3EX, UK. Company Number: 3673235

          • Anonymous 21st July 2011 at 12:36 pm

            Hi

            Thank you for emailing. I am out of the office travelling on business until Friday 15th July and then on vacation until Monday 1st August 2011.

            I will monitor my emails, but won’t be handling any escalations or operational queries.

            During this time please contact Andrew Bullock on 01225 580 536 / andrew.bullock@gradwell.com if you need any assistance.

            If you require more urgent assistance, please call Gradwell Support, 24×7 on 01225 800 888 and ask for your case to be escalated.

            Many Thanks
            Peter Gradwell

          • Robert Weeks 21st July 2011 at 12:36 pm

            I am out of the office until Thursday 21st July with limited access to voicemail or email.

            If your request is urgent, please call 01225 800 888, otherwise I will reply to your email on my return.

            Kind Regards,
            Robert Weeks

            Training Manager
            T: 01225 800865 | F: 01225 800801 | E: robert.weeks@gradwell.com | http://www.gradwell.com

            Gradwell – Internet for Business People
            Phone Services | Business Broadband | Email & Website Hosting
            2011 Most Innovative VoIP Product and ranked in the Deloitte Tech Fast 50
            Registered Address: 26 Cheltenham Street, Bath, BA2 3EX, UK. Company Number: 3673235

          • Anonymous 21st July 2011 at 12:36 pm

            Hi

            Thank you for emailing. I am out of the office travelling on business until Friday 15th July and then on vacation until Monday 1st August 2011.

            I will monitor my emails, but won’t be handling any escalations or operational queries.

            During this time please contact Andrew Bullock on 01225 580 536 / andrew.bullock@gradwell.com if you need any assistance.

            If you require more urgent assistance, please call Gradwell Support, 24×7 on 01225 800 888 and ask for your case to be escalated.

            Many Thanks
            Peter Gradwell

          • Robert Weeks 21st July 2011 at 12:37 pm

            I am out of the office until Thursday 21st July with limited access to voicemail or email.

            If your request is urgent, please call 01225 800 888, otherwise I will reply to your email on my return.

            Kind Regards,
            Robert Weeks

            Training Manager
            T: 01225 800865 | F: 01225 800801 | E: robert.weeks@gradwell.com | http://www.gradwell.com

            Gradwell – Internet for Business People
            Phone Services | Business Broadband | Email & Website Hosting
            2011 Most Innovative VoIP Product and ranked in the Deloitte Tech Fast 50
            Registered Address: 26 Cheltenham Street, Bath, BA2 3EX, UK. Company Number: 3673235

          • Anonymous 21st July 2011 at 12:37 pm

            Hi

            Thank you for emailing. I am out of the office travelling on business until Friday 15th July and then on vacation until Monday 1st August 2011.

            I will monitor my emails, but won’t be handling any escalations or operational queries.

            During this time please contact Andrew Bullock on 01225 580 536 / andrew.bullock@gradwell.com if you need any assistance.

            If you require more urgent assistance, please call Gradwell Support, 24×7 on 01225 800 888 and ask for your case to be escalated.

            Many Thanks
            Peter Gradwell

          • Robert Weeks 21st July 2011 at 12:37 pm

            I am out of the office until Thursday 21st July with limited access to voicemail or email.

            If your request is urgent, please call 01225 800 888, otherwise I will reply to your email on my return.

            Kind Regards,
            Robert Weeks

            Training Manager
            T: 01225 800865 | F: 01225 800801 | E: robert.weeks@gradwell.com | http://www.gradwell.com

            Gradwell – Internet for Business People
            Phone Services | Business Broadband | Email & Website Hosting
            2011 Most Innovative VoIP Product and ranked in the Deloitte Tech Fast 50
            Registered Address: 26 Cheltenham Street, Bath, BA2 3EX, UK. Company Number: 3673235

    • Anonymous 21st July 2011 at 12:35 pm - Reply

      Hi

      Thank you for emailing. I am out of the office travelling on business until Friday 15th July and then on vacation until Monday 1st August 2011.

      I will monitor my emails, but won’t be handling any escalations or operational queries.

      During this time please contact Andrew Bullock on 01225 580 536 / andrew.bullock@gradwell.com if you need any assistance.

      If you require more urgent assistance, please call Gradwell Support, 24×7 on 01225 800 888 and ask for your case to be escalated.

      Many Thanks
      Peter Gradwell

      • Robert Weeks 21st July 2011 at 12:36 pm - Reply

        I am out of the office until Thursday 21st July with limited access to voicemail or email.

        If your request is urgent, please call 01225 800 888, otherwise I will reply to your email on my return.

        Kind Regards,
        Robert Weeks

        Training Manager
        T: 01225 800865 | F: 01225 800801 | E: robert.weeks@gradwell.com | http://www.gradwell.com

        Gradwell – Internet for Business People
        Phone Services | Business Broadband | Email & Website Hosting
        2011 Most Innovative VoIP Product and ranked in the Deloitte Tech Fast 50
        Registered Address: 26 Cheltenham Street, Bath, BA2 3EX, UK. Company Number: 3673235

        • Anonymous 21st July 2011 at 12:36 pm - Reply

          Hi

          Thank you for emailing. I am out of the office travelling on business until Friday 15th July and then on vacation until Monday 1st August 2011.

          I will monitor my emails, but won’t be handling any escalations or operational queries.

          During this time please contact Andrew Bullock on 01225 580 536 / andrew.bullock@gradwell.com if you need any assistance.

          If you require more urgent assistance, please call Gradwell Support, 24×7 on 01225 800 888 and ask for your case to be escalated.

          Many Thanks
          Peter Gradwell

          • Robert Weeks 21st July 2011 at 12:36 pm

            I am out of the office until Thursday 21st July with limited access to voicemail or email.

            If your request is urgent, please call 01225 800 888, otherwise I will reply to your email on my return.

            Kind Regards,
            Robert Weeks

            Training Manager
            T: 01225 800865 | F: 01225 800801 | E: robert.weeks@gradwell.com | http://www.gradwell.com

            Gradwell – Internet for Business People
            Phone Services | Business Broadband | Email & Website Hosting
            2011 Most Innovative VoIP Product and ranked in the Deloitte Tech Fast 50
            Registered Address: 26 Cheltenham Street, Bath, BA2 3EX, UK. Company Number: 3673235

          • Anonymous 21st July 2011 at 12:37 pm

            Hi

            Thank you for emailing. I am out of the office travelling on business until Friday 15th July and then on vacation until Monday 1st August 2011.

            I will monitor my emails, but won’t be handling any escalations or operational queries.

            During this time please contact Andrew Bullock on 01225 580 536 / andrew.bullock@gradwell.com if you need any assistance.

            If you require more urgent assistance, please call Gradwell Support, 24×7 on 01225 800 888 and ask for your case to be escalated.

            Many Thanks
            Peter Gradwell

          • Robert Weeks 21st July 2011 at 12:37 pm

            I am out of the office until Thursday 21st July with limited access to voicemail or email.

            If your request is urgent, please call 01225 800 888, otherwise I will reply to your email on my return.

            Kind Regards,
            Robert Weeks

            Training Manager
            T: 01225 800865 | F: 01225 800801 | E: robert.weeks@gradwell.com | http://www.gradwell.com

            Gradwell – Internet for Business People
            Phone Services | Business Broadband | Email & Website Hosting
            2011 Most Innovative VoIP Product and ranked in the Deloitte Tech Fast 50
            Registered Address: 26 Cheltenham Street, Bath, BA2 3EX, UK. Company Number: 3673235

          • Anonymous 21st July 2011 at 12:37 pm

            Hi

            Thank you for emailing. I am out of the office travelling on business until Friday 15th July and then on vacation until Monday 1st August 2011.

            I will monitor my emails, but won’t be handling any escalations or operational queries.

            During this time please contact Andrew Bullock on 01225 580 536 / andrew.bullock@gradwell.com if you need any assistance.

            If you require more urgent assistance, please call Gradwell Support, 24×7 on 01225 800 888 and ask for your case to be escalated.

            Many Thanks
            Peter Gradwell

          • Robert Weeks 21st July 2011 at 12:38 pm

            I am out of the office until Thursday 21st July with limited access to voicemail or email.

            If your request is urgent, please call 01225 800 888, otherwise I will reply to your email on my return.

            Kind Regards,
            Robert Weeks

            Training Manager
            T: 01225 800865 | F: 01225 800801 | E: robert.weeks@gradwell.com | http://www.gradwell.com

            Gradwell – Internet for Business People
            Phone Services | Business Broadband | Email & Website Hosting
            2011 Most Innovative VoIP Product and ranked in the Deloitte Tech Fast 50
            Registered Address: 26 Cheltenham Street, Bath, BA2 3EX, UK. Company Number: 3673235

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