01225 800 800
01225 800 888

VoIP for SMEs: 7 Reasons To Switch

Advantages of VoIP | Gradwell

Voice-over-Internet-Protocol (VoIP) is fast-becoming the technology of choice for small businesses. Why? It saves money, is flexible, scalable and mobile. But why should SMEs switch to hosted phone systems?

These days, VoIP is most commonly seen in apps, such as WhatsApp, Facebook Messenger and Skype: all of which provide voice calling from within their platform. People often aren’t aware they are using VoIP – which works by sending voice data digitally via the internet. VoIP for SMEs is not a new concept; it was first used as a technology for business communications, and since its inception has become the basis for reliable, professional phone systems, often hosted in the cloud.

The combination of VoIP technology with the power of the cloud means that businesses can access a huge variety of features at relatively little cost. From synchronising phone calls to your CRM systems, to providing transcribed voicemails and detailed analytics, hosted phone systems are becoming the backbone of modern communications for growing businesses.

And with the oncoming PSTN and ISDN switch-off, VoIP is the true alternative to legacy technology.

With this in mind, and to help the uninitiated, here are just some of the advantages of VoIP and how they can benefit SMEs.


1. Scalability

As a business grows, so does the demand for reliable phone system. As VoIP is designed to allow extra users to be added within  minutes, this means all employees within an organisation can be connect to the business communications system almost instantaneously, without affecting the existing network. This is especially beneficial to growing SMEs as it means as your number of employees scales up and grows, so can your phone system. With the additional benefit of instant access to a soft phone, this even allows employees to access the cloud phone systems remotely, taking your business communications to the next level.


2. Flexibility

Allow your employees to be as flexible as you are. With access to a soft phone as standard with most cloud phone systems, this means all of your team can make and receive calls via your VoIP system, anywhere in the world. With even with just a basic broadband connection, you’ll be able to access all the features of your phone system on a mobile, tablet or computer. Plus if you’re looking to open a new office or want to gain a local presence in a new area, VoIP phone systems allows you to choose any numbers, regardless of your location.


3. Cost-effectiveness

By adopting a VoIP phone system you know your phone bills will stay under control even as your SME expands. According to a recent report, small businesses who adopt VoIP systems can reduce the cost of their international calls by up to 90%. Making a call to an international number has never been as cost-effective than with a cloud phone system. As the call is made over your internet connection, this means the cost of connecting you is dramatically lower. These saving will also been seen across national calling and all calls a charged per second, not per minute!


4. Unified communication solutions

With the ever-changing nature of communications, growing SMEs no longer rely solely on traditional telephone systems. For example, video-calling and screen sharing can be useful for showing a product or software to a client, while instant messaging allows communication between colleagues without pausing or disruption. The nature of VoIP compatible platforms means that business can integrate all their systems on one platform.


5. Secure

One major feature which sets VoIP systems apart from the traditional analogue phone is the ability for your communications to be securely encrypted. Data and information transmitted across standard analogue phone systems can be easily compromised, however, using VoIP means your data (and therefore your calls) will be digitally encrypted. This is particularly useful for SMEs with particular sensitive client data, including financial services and healthcare.


6. Feature-rich

Because VoIP platforms are essentially software products, businesses can benefit from a huge variety of features developed to help all kinds of working practices. What’s more, as platforms can be updated easily, any new features are “pushed” to every client just like an update to a mobile app or website.


7. Call quality

VoIP technology was once seen as a bit of an unreliable novelty, but this was because of the poor quality internet connections being used. In the age of dial-up internet, connections simply couldn’t manage any decent voice data transfers, and the quality was constantly fluctuating. However, since the widespread rollout of broadband and faster technologies, VoIP phone system call quality now dramatically surpasses traditional phone systems, offering flawless calling.

Get in touch with an expert today.

Related Blog Posts

Introducing Wave

We're delighted to announce a new product: Wave, a new hosted phone system designed for UK SMEs. Wave is the result of over 15 years of developing and providing cutting…

When Is The ISDN Switch Off?

With the start of BT's ISDN switch off rapidly approaching, we’ve taken a look at the realities of what BT Openreach are doing, along with a run-down of what you…

Wave: A New Product Designed for Partners

We’ve spoken to a lot of partners over the last 8 months, and one key piece of feedback was clear; they want simplicity and products that are easy to set…

What's the Deadline for the Gigabit Broadband Voucher Scheme?

High-speed fibre optic broadband is becoming crucial to Britain’s growing economy. In fact, broadband was recently declared a fundamental human right by no less than the United Nations. So what does this mean for…

What are SIP Trunks? A Brief Guide | Gradwell

When it comes to communications, businesses are always on the lookout for ways to cut costs and future-proof their organisation. As part of this, one important concept to understand is…

VoIP for SMEs: 7 Reasons To Switch

Voice-over-Internet-Protocol (VoIP) is fast-becoming the technology of choice for small businesses. Why? It saves money, is flexible, scalable and mobile. But why should SMEs switch to hosted phone systems? These…

Why small businesses should embrace Unified Communications

Unified Communications platforms are seen as the next wave of communications products. But are they right for small businesses?   Why should I care about UC?   Unified Communications (UC) is a…

Hosted Versus On-Premise PBX

Despite the huge growth in digital communication tech, most businesses still rely to one extent or another on good old fashioned telephone calls. Or to be completely accurate, on a…

Get in touch with an expert today.