NEW: Wave & Partner Portal updates

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Earlier this year, we released our new hosted VoIP phone system, Wave. During remote working, Wave and its softphones have helped many businesses stay up and running while away from the office. We’ve been updating Wave, its control panel and the Partner Portal, in order for our customers and partners to be able to use it more effectively and efficiently. We feel these changes will enhance both the Wave and Partner experience and your business communications during COVID-19.

What we're updating

We’ve focused on making Wave and its control panel easier to use and manage for our customers. The Partner Portal has also seen some improvements and updates, aimed to improve sales and reporting for our partners. Some of the main things we’ve improved are:

For partners:

Partner Portal reporting

In our latest update, partners can now access additional sales reporting for Wave in the Partner Portal. To access this reporting, start by logging into the portal at partner.gradwell.com. Once you’re logged in, select ‘Dashboards’ and ‘Wave Sales’ from the top menu. For access to the Partner Portal, please contact your account manager.

Release notes

We’ve also added new release notes in the Wave control panel and Partner Portal. The aim of these release notes is so we can drip-feed changes as and when they happen, so you’re regularly updated with our products and portals. For customer access to these notes, simply click on ‘Release Notes’ at the bottom of the Wave control panel. For partners, click the new ‘News & Releases’ menu within the Partner Portal.

Reporting

For customers:

New hardware and devices

Wave is compatible with multiple handsets and devices, pre-configured to make and receive calls with Wave. We’ve expanded our hardware options available for Wave. This now includes Yealink, Polycom and Snom devices, to give customers and partners more of a choice of hardware and headsets. The extended range includes IP phones, SIP phones and conference phones.

Wave phones
App updates

Remote working has meant most businesses have been operating from home, using their business phone systems and numbers via softphone apps. We’ve been improving the Wave app and now have new builds for Android, iOS and the web Chrome apps. For Chrome, we’ve reduced the time delay between a call coming into the app and being answered. We’ve also removed the Office 365 contact syncing from all app versions. See below for further iOS and Android updates.

iOS

We’ve fixed a number of bugs on our iOS app that were reported to us by users. We have now resolved any issues with intermittent echo cancellations, immediate push test notifications, double notification sounds and camera permission warnings. We’ve resolved these bugs and added a microphone level meter so your experience with the Wave app will be more seamless.

Android

Our Android app has been vastly improved with full Android 10 compatibility and stability. We’ve also improved the network and audio management and in-call experience and performance. We’ve added a password reset link to the app as well.

Call diverts

There’s a new and improved way of diverting your calls within the Wave platform. We’ve improved Wave’s ability to divert calls immediately and as part of a voice menu, just like our old call forwarding packages. In the video below, you can see how quick and easy it is to set a call divert in Wave.

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