Five things to consider when
choosing an MSP

In an era characterised by digital transformation, the need for a robust and accessible IT network is more critical to ambitious start-ups and growing businesses than ever before.

The technology industry is worth roughly £117 billion globally, according to Insight Research Corporation, and will grow by 11.6% annually. 53% of MSP’s have experienced an increased in customer demand for managed services in the past 12 months according to ConnectWise’s report “Managed services: the winners and losers in 2018”.

With this in mind, ensuring your organisation is equipped with the right skills to implement and oversee your IT is key – but what if you don’t have the resources or time to employ your own in-house IT team? Ad-hoc tech support from a contractor might work in the short-term, but it’s hardly a reliable solution in the long-term.

Managed Service Providers (MSPs) are a great choice for businesses seeking to enhance their operational efficiency – not only do they instil leaders with confidence in their technology and peace of mind on their network security, they offer businesses one point of contact and one company to pay, keeping things as simple as possible.

However, not all MSPs are equal. For example. Cavell’s 2017 report demonstrates that only 5% of service providers offer all the most desired services. When you are choosing an MSP, there are five key points you should keep in mind:

1. Variety

When businesses approach the MSP market, many fall into the trap of opting for a range of suppliers to manage various services in a bid to cut down on overhead expenditure. While it may be tempting to use multiple suppliers to save money, this can slow down your setup process by causing service fragmentation.

Instead, you should look for an MSP that offers all the services you require; you should work with one MSP that can meet all your specific company needs. A good MSP will ask about your specifications early on, including your data usage, storage and remote working. They should have a good better understanding of your business and industry as they will need to understand how segments will work together.

2. Knowledge

As a small business, having access to the IT expertise that your team may not have can be critical to growth. By engaging a specialist MSP that understands your industry, you can tap into the knowledge of skilled professionals without having to recruit new talent.

The MSP you choose should be able to tell you what you will need based on their knowledge of your industry needs, and then alter these plans based on your individual company. A good MSP will offer insights for improved workflow based upon assets tracking and training.

3. Local support

Location will undoubtedly be a leading factor in choosing your MSP. While the majority of Managed Service support can be conducted remotely, the last thing you want is to be waiting hours for help in the event of an incident that demands on-site assistance.

In order to make the right decision, it is imperative to know your vendors location and typical on-site response time.

4. Longevity

Before signing with an MSP, we recommend performing a certain amount of due diligence to ensure they can be relied upon in the long-term. Checking company details, financial statements, annual reports, analysis articles and press releases can all aid in providing reassurance that the MSP in question has the experience you require and are in a stable financial position.

It’s also a good idea to discuss what plans they have for their company’s future to ensure that their proposal aligns with yours.

5. Credentials and checks

Read case studies and reviews to gather a realistic view of the company. Don’t just read the testimonials they offer on their website as these have been handpicked for their positivity.

Instead, take a look at review sites which will give you an honest insight into response time, quality of work and attitude towards customers. Always remember to research your prospective MSP’s suppliers in order to find a provider that works with well-respected and highly reviewed software and partners.


About the Author:

Olivia Lindsey, Marketing & Event Executive

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