Flexible, hands-on system the key for Gradwell partner
‘Fantastic support’ is one of the reasons a digital media agency and Internet service provider trusts their business to Gradwell’s Internet telephony and business services.
E247 Limited is so pleased with the flexibility offered by Gradwell’s business VoIP service – Voice over Internet Protocol – that it also provides the service to its own customers.
Services and results
- Business Broadband
- Multi User VoIP
- Email Hosting
- Domain Hosting
- Partner Programme
- Greater hands-on control of own telephone system
- Reliable service to provide to own customers
Managing Director of the Cheltenham-based business, Declan Flanders, said there were a lot of companies offering VoIP now, all with slightly different systems and different access to functionality, but he liked the greater control offered by Gradwell’s award-winning service.
“With Gradwell you can be a lot more hands on. You can maintain the system yourself better than you can with other systems.”
He added: “I also use their domain name and email services for retail to my clients and I use Gradwell’s VoIP services for myself and for my customers.”
Mr Flanders said he quickly registers and easily manages all his domain names through Gradwell’s web interface.
E247 is a small company with just two full-time employees, Mr Flanders and one other, but they work with six other contracted staff.
VoIP allows the company to have an 0845 number, giving a larger, more national appearance and enables calls to be fed through to Mr Flanders or the other staff wherever they are.
“Thanks to Gradwell VoIP, I often work from home. I have direct lines and I have other lines which I can put contractors on, so when people call they think they are speaking with staff in the same premises. They can either call me on my direct line, or they can call one of my programmers on his direct line. It gives the appearance of us being a bigger company.”
Mr Flanders has been using Gradwell services for over nine years. Previously, he was juggling domain names with a variety of providers. When a freelance programmer recommended an award-winning company that leads the field in supplying internet telephony and business services to small and medium businesses, he looked into it. After further investigation, he made the switch to Gradwell.
In those days, Gradwell was a smaller company than it is now, but Mr Flanders said: “What hit me on day one and has hit me ever since and carries on right to this day is their support. They give fantastic support, better than any other company I know.
“I’m always happy to recommend Gradwell. Wherever possible, I try to resell Gradwell to my customers, as I know they’ll be getting the best service possible!”