What PBX features do I get with Direct Routing?

PBX Features & Direct Routing

Direct routing is a way of routing Microsoft Teams to the PSTN. Teams used to be primarily used as an internal communications and collaboration tool. Through the Direct Routing process, it converts the platform into a fully-fledged business phone system (PBX) with true unified communications capability. PBX Features with Direct Routing Teams is a communications […]

Skype to Teams Migration: What you need to know

Skype to Teams migration

During COVID-19, unified communication apps have become increasingly popular and essential to many businesses. According to Juniper Research, systems like Microsoft Teams, Slack, Zoom and Skype for Business have seen a significant growth in their user-base, hitting a combined 4.3 billion users in 2020. Microsoft recently announced that they intend to retire Skype for Business […]

Returning to Work after COVID-19: Sources & Articles

Back To Work After COVID-19

Due to the COVID-19 pandemic, most of the UK’s workers have been inside for the past few months – either working from home or on furlough leave. Following UK government advice, high street shops and non-essential businesses have started to reopen as lockdown measures begin to cease. Some staff may be returning to the office […]

Gradwell becomes 3CX Titanium partner


As one of the top 3CX partners in the UK, we’ve helped many businesses and customers get started with 3CX over the last few years. And with the COVID-19 pandemic changing the way businesses operate, we’ve enabled many organisations and employees to work from anywhere by adopting 3CX as their business communications system. That’s why we’re delighted to have achieved 3CX Titanium partner status – and to have become one […]

New: updates to our partner portal and control panel

control panel

Following the release of our new partner portal, we’ve been working hard to resolve issues and improve sections of our previous partner portal (or the ‘Administration Area’) and its control panel. We’ve been updating it to make it clearer and easier to use, as well as fixing any underlying bugs and issues. These changes will affect both our channel partners and their customers.  These changes and features will be going live on Monday 20th April. Please note: Between 19th April at […]

Direct Routing & Disruption in Telecoms Partner Event

Partner Event

On Thursday 12th March, the Gradwell team headed to Eight Members Club in Moorgate, London, for our first partner event of the year. Our event was focused on Direct Routing & Disruption in Telecoms and we were joined by industry experts and speakers from Microsoft, Cavell Group and Vuzion. The event featured interesting talks, informative panel discussions and a […]

What we’re doing in response to Coronavirus

coronavirus update

Like many of our customers, we’re following the news surrounding the Coronavirus outbreak very closely.   As a supplier of critical communications infrastructure to many businesses, we wanted to keep our customers and partners aware of what we’re doing to make our services as resilient as possible, and give you useful advice on how to configure your phone systems to enable easy remote working – if you […]

Updates to the Gradwell Control Panel


At Gradwell, we’re constantly building new products and improving our systems. We’ve been working hard to update your user control panel, and you’ll be able to see these changes on Monday 2nd March. We’ve made the control panel easier to use and manage, while also resolving any underlying issues or bugs. This affects both our […]

Introducing: The Partner Portal

partner portal

We’ve recently revealed our latest product, Wave, a new hosted VoIP phone system designed for SMEs. In conjunction with the launch of Wave, our dedicated team of experts have been working on a portal, specifically for our channel partners. After months of developing, trialling and testing, we’re excited to finally introduce you to the Partner Portal! We […]

An easier way to log in to your Gradwell account

SSO login

Starting from next week, we’re changing the way you log in to your Gradwell account. This simple but important change makes logging in easier and quicker. It will also unify your communications and increase your productivity. What’s changing? We are making a very simple change in the way you log in. Before, we asked you […]