The Year in Focus: Partner Updates for 2020

Partner Update 2020

What a year it’s been! 2020 has been very unexpected and with the new year on the horizon, we’re crossing our fingers that 2021 will bring some normality with it. Before we all head off to indulge in the Christmas festivities, we wanted to give you our yearly wrap-up and some company updates. We’ll be […]

Business Continuity: Planning & Examples for SMEs

Business Continuity Plan

It goes without saying that COVID-19 has disrupted this year on a global scale. While we’ve all been affected in different ways, businesses of all types and sizes have taken a big hit. When situations like COVID-19 happen, a business continuity plan is vital in order for organisations to protect themselves and their employees, while […]

9 Secret Elements of B2B vs B2C Website Designs

B2B vs B2C Websites

Guest Post by Ellie Tran for Mageplaza Business to business (B2B) and business to customer (B2C) websites are created to generate measurable results, but the web designs that work with B2B customers are different than those for B2C audiences. Depending on the goods, services, and aims of different companies, these businesses use their sites to […]

Hosted Voice Improvements: What’s happening and why?

Hosted Voice Improvements

We’ve been working harder than ever – especially during COVID-19 and remote working – to improve our services and ensure that you and your colleagues are connected and working as normal. Over the next few months, we’ll be upgrading the infrastructure and delivery of our hosted voice services in a phased approach, starting with Multi-User […]

How New Technologies Are Disrupting Leading Industries

How New Technologies Are Disrupting Leading Industries

Guest Post by Artur Meyster, Chief Technology Officer at Career Karma. Technology disruption has hit every aspect of the economy. It’s changing every industry at every level, including the way we buy, the way we communicate with customers, and the way we do business. And this isn’t going to stop here. There’s a reason why […]

How easy is it to migrate to Direct Routing?

Migrate to Direct Routing

Direct Routing is a way of connecting Microsoft Teams to the PSTN, converting it into your business phone system. The main attraction of Direct Routing is being able to bring your own telephony service to Teams and connect it to a range of third-party carriers or providers. This option is attractive for many businesses due […]

Microsoft Teams: Calling Plan vs Direct Routing?

Microsoft Calling vs Direct Routing

Microsoft Teams is a chat-based internal communications and collaboration platform, complete with file sharing, online meetings and useful features for businesses. Microsoft developed a way to convert Teams into a business phone system by adding voice and PBX capabilities. There are two ways to do this: Microsoft Calling Plans and Direct Routing. But which is […]

Automation and Digitisation: The 2020’s Challenge for SMEs

Automation and Digitisation: The 2020's Challenge for SMEs

Guest Post by Ian Gosling, Founder of AUTTO. What a rollercoaster of a year 2020 has been. It’s a year which has greatly accelerated trends that were already underway like e-commerce, working from home and digitisation. I can’t help wondering if this year has set the agenda for the whole decade. I have friends whose […]

NEW: Wave & Partner Portal updates

Wave & Partner Updates

Earlier this year, we released our new hosted VoIP phone system, Wave. During remote working, Wave and its softphones have helped many businesses stay up and running while away from the office. We’ve been updating Wave, its control panel and the Partner Portal, in order for our customers and partners to be able to use […]

Microsoft Teams Calling: How to start making and receiving calls in Teams

Microsoft Teams Calling

Microsoft Teams Calling allows users to make and receive calls. While Teams is primarily viewed as an internal communications and messaging tool, Microsoft developed a way to convert Teams into a business phone system. By adding voice and PBX capabilities to Teams, users can make and receive outbound and inbound calls while also combining meetings, […]