Automation and Digitisation: The 2020’s Challenge for SMEs

Automation and Digitisation: The 2020's Challenge for SMEs

Share This Post Share on facebook Share on linkedin Share on twitter Share on email Guest Post by Ian Gosling, Founder of AUTTO. What a rollercoaster of a year 2020 has been. It’s a year which has greatly accelerated trends that were already underway like e-commerce, working from home and digitisation. I can’t help wondering […]

NEW: Wave & Partner Portal updates

Wave & Partner Updates

Share This Post Share on facebook Share on linkedin Share on twitter Share on email Earlier this year, we released our new hosted VoIP phone system, Wave. During remote working, Wave and its softphones have helped many businesses stay up and running while away from the office. We’ve been updating Wave, its control panel and […]

Microsoft Teams Calling: How to start making and receiving calls in Teams

Microsoft Teams Calling

Share This Post Share on facebook Share on linkedin Share on twitter Share on email Microsoft Teams Calling allows users to make and receive calls. While Teams is primarily viewed as an internal communications and messaging tool, Microsoft developed a way to convert Teams into a business phone system. By adding voice and PBX capabilities […]

What PBX features do I get with Direct Routing?

PBX Features & Direct Routing

Share This Post Share on facebook Share on linkedin Share on twitter Share on email Direct routing is a way of routing Microsoft Teams to the PSTN. Teams used to be primarily used as an internal communications and collaboration tool. Through the Direct Routing process, it converts the platform into a fully-fledged business phone system […]

Skype to Microsoft Teams Migration: What you need to know

Skype to Teams migration

Share This Post Share on facebook Share on linkedin Share on twitter Share on email During COVID-19, unified communication apps have become increasingly popular and essential to many businesses. According to Juniper Research, systems like Microsoft Teams, Slack, Zoom and Skype for Business have seen a significant growth in their user-base, hitting a combined 4.3 […]

Returning to Work after COVID-19: Sources & Articles

Back To Work After COVID-19

Share This Post Share on facebook Share on linkedin Share on twitter Share on email Due to the COVID-19 pandemic, most of the UK’s workers have been inside for the past few months – either working from home or on furlough leave. Following UK government advice, high street shops and non-essential businesses have started to […]

Gradwell becomes 3CX Titanium partner

3CX

Share This Post Share on facebook Share on linkedin Share on twitter Share on email As one of the top 3CX partners in the UK, we’ve helped many businesses and customers get started with 3CX over the last few years. And with the COVID-19 pandemic changing the way businesses operate, we’ve enabled many organisations and employees to work from anywhere by adopting 3CX as their […]

New: updates to our partner portal and control panel

control panel

Share This Post Share on facebook Share on linkedin Share on twitter Share on email Following the release of our new partner portal, we’ve been working hard to resolve issues and improve sections of our previous partner portal (or the ‘Administration Area’) and its control panel. We’ve been updating it to make it clearer and easier to use, as well as fixing any underlying bugs and issues. These changes will affect both our channel partners and their customers.  These changes and […]

Direct Routing & Disruption in Telecoms Partner Event

Partner Event

Share This Post Share on facebook Share on linkedin Share on twitter Share on email On Thursday 12th March, the Gradwell team headed to Eight Members Club in Moorgate, London, for our first partner event of the year. Our event was focused on Direct Routing & Disruption in Telecoms and we were joined by industry […]

What we’re doing in response to Coronavirus

coronavirus update

Share This Post Share on facebook Share on linkedin Share on twitter Share on email Like many of our customers, we’re following the news surrounding the Coronavirus outbreak very closely.   As a supplier of critical communications infrastructure to many businesses, we wanted to keep our customers and partners aware of what we’re doing to make […]