We are customer friendly
We have velocity
We are knowledgeable
We have team spirit
We are user-friendly
We are commercially smart
We speak in plain English
We are shaping the market
We keep getting better
We are persistent
We are expert
We are innovative
We are helpful
We are customer friendly
We are a team
We are proud of the people who make Gradwell Communications a dynamic and innovative organisation that supports the growth and development of many of the UK’s small and medium sized businesses. Our business is underpinned by our desire to be customer-focused, knowledgeable and team spirited. These values are instilled throughout the company by our leadership team.
Being an Ambassador for Gradwell is key. I am responsible for building a solid and stable platform for the business and our teams to grow and succeed. Simon is very culture driven and believes in empowering people in order for them to fulfil their own potential.
With over 26 years experience within the technology sector, I have led business in telecommunications, data centre and network connectivity, by placing the customer at the centre of everything we do.
Peter established Gradwell Communications because he could not find the communications technology he required for his own business; so he developed it. As CTO, Peter is as passionate as ever about advancing technological innovations that enable our customers to enjoy a simpler, efficient and cost effective way of working.
As Chief Product and Marketing Officer, Julien is dedicated to redefining the B2B customer experience for SMEs. He is integral to the development of our award-winning calls, connectivity and cloud offering and works alongside customers to understand their business needs. Julien also drives our relationship with Microsoft.
With an unwavering commitment to providing excellent customer service, Barrie is responsible for overseeing our ISO 270001 certification project, maintaining our information systems and delivering valuable insight into the way our products are used, enabling us to fulfil our promise to offer a simpler way to do business.
Helen joined Gradwell in April 2014 as Porting Specialist, where she ensured Gradwell’s new customers experienced a seamless service move.
Helen’s account management skills meant she later progressed to Sales Training and Reporting Manager. In this role she is charged with overseeing the training and development of our expert team of sales advisors, and ensuring Gradwell’s customers benefit from in-depth product knowledge and outstanding customer service.
Dan’s natural affinity with customer support has resulted in a variety of roles within Gradwell Communications. Dan joined the company in February 2008 as first line technical support, where he was soon promoted to Team Leader and later, Partner and Key Account Support Manager.
Following a spell as Lead Technical Account Manager Dan was further promoted to Customer and Technical Support Manager where he is responsible for overseeing customer support, technical support, on-boarding and quality assurance; ultimately ensuring our customers have a seamless, professional and efficient experience with Gradwell. During this time Dan has restructured the support team, implemented a senior tech group for Gradwell accredited partners and migrated customer contacts to a unified platform.