What Are The Benefits Of VoIP?
One of the main benefits of using a VoIP telephony service is that you can talk to anyone, anywhere as long as you have an internet connection.
A VoIP solution is a capable and reliable service, with only 10 Kbps required bandwidth in each direction, compared to 64 Kbps bandwidth required with a PSTN phone service.
Remote extensions are usually standard with VoIP, PSTN extensions are expensive when using PSTN, as additional dedicated line installs are needed.
Furthermore, disaster recovery is usually standard with most VoIP services. Gradwell offers a comprehensive disaster recovery service, including remote access to your system, Gradwell Cloud Backup, and rerouting to business mobiles. In the event of a major disaster, VoIP is one of the only systems that provides constant customer contact capabilities.
Ultimately, the outstanding benefit of VoIP is the price.
Not only is there the capacity to conduct a variety of free calls, but the monthly costs are phenomenally lower. The average business line rental for PSTN is almost 4x times greater than the VoIP equivalent. As bandwidth is utilised efficiently, there is less wastage – one internet connection is all that’s necessary to transmit all voice information.
The VoIP Cherry on Top
A VoIP solution provides you with the unique opportunity to take advantage of a wide variety of additional services:
Call Recording – With a choice of VoIP call recording solutions, you’ll be able to send call recordings straight to the Cloud Storage service of your choice.
Keep your number – Becoming a VoIP customer doesn’t mean losing your existing PSTN phone number.
International numbers – Reach a global audience and work from any location with an international phone number.
International Mobile Minutes Bundles – Many suppliers offer worldwide minutes bundles; Gradwell’s Zonal based International Mobile Minute packages start from only five pence per minute.
Memorable numbers – Strengthen your brand, track marketing activity and manage business performance with an instantly memorable number. Gradwell provides Gold, Silver and Bronze tier numbers.
Call forwarding – With call forwarding as an add on to your VoIP, you’ll be able to redirect any call from a UK or international phone number to your office, PC or mobile phone.
Directory Enquiries – Ensure your business can be found quickly and easily by listing your number on the BT directory enquiries service.
Voicemail-to-text or Voicemail-to-email – Voicemails are instantly translated into SMS text and email messages, which you can pick up and read anytime, from anywhere.
Fax-to-email/email-to-fax – Save time, money and go greener with our fax to email service: no fax machine required.
What VoIP packages do you offer?
Does your provider offer a monthly minute’s bundle or charge by the second? Is the package designed for a single user or for multiple users? How customisable are the packages? All of these questions are highly pertinent when procuring the most appropriate VoIP solution for you; remember to bear in mind the length of contract, if one is offered to you.
How will you support me?
Is the support team based locally, and are they available 24/7? Through which channels are you able to reach them? Although a VoIP service is relatively intuitive, you made need their help if there are issues with your systems. If you’re opting for a physical PBX, you’ll need to make sure there’s open lines of communication in case you need to permit access, or accept a delivery.
How secure is my VoIP service?
Most suppliers offer disaster recovery backup as standard, for example, Gradwell provides remote access service to ensure your VoIP system can be reactivated in a different location, cloud storage to guarantee none of your files are lost, and optional rerouting of the business network to employees’ mobiles. If you’re running a business, you’ll know the critical impact of communication downtimes on your activities, so make sure to check that your supplier has the necessary contingencies planned out.
What extras do you offer?
Of the above options (Call Recording, Memorable Numbers, Voice-to-text etc.), which are standard with which packages? And which result in an additional cost? One of the key benefits of a VoIP solution is the easily enabled added features; you’ll need to make sure you can pick the package most suited to you, and that you’re not paying extra for any functions you don’t need.
Great, How Can Gradwell Help Me?
Gradwell’s award-winning VoIP Telephony services are available in both single-user and multi-user VoIP packages.
As we said earlier, we’ve been at the forefront innovative VoIP technologies ever since 1998; from our award-winning technical teams, to dedicated customer support professionals – communication and knowledge are at the heart of what we do.
We pride ourselves on being flexible, we don’t tie our customers to unnecessarily lengthy contracts, and we bill by the second – making your budget go further. We’re sure you’ll love our services, and so we offer a 30-day money back guarantee on our telephony call services.
If you choose Gradwell, calls between your VoIP-enabled offices are free. On top of that, any calls made between Gradwell-serviced phones are free; if the whole country used Gradwell, no one would pay for domestic calls!