At the halfway point in her paid internship at Gradwell, Christie reveals her views on office life and how she’s been developing her data analysis skills. Over to you, Christie…
This, my second blog post, marks my halfway point in my summer internship as a Business Analyst in the Gradwell Customer Support team. Throughout the weeks I mainly worked on the PowerBI platform, organising data and transforming it into graphs for better visualisation and meaningful management information. At the same time, I have been monitoring Zendesk tickets for my Customer and Technical Support colleagues, analysing ticket creation and call quality.
On a daily basis, I update ticket targets for each agent and publish the July statistics to the Gradwell SharePoint platform. I was able to visualise complaints and cancellations tickets in PowerBI online and linked it to SharePoint in a way that it updates automatically, whenever a new item is added. I enjoyed working alongside the other interns: Greg and I had been working on a shared workspace in PowerBI online with the aim of creating a dashboard to highlights reports from the Support, Sales and Finance teams combined. We have just started the project and hope to complete it by the end of our internship, creating a solid report to reflect Gradwell’s position in the industry.
All the above are challenging and interesting projects though it is challenging to stare at lists of populated data on the computer screen for a long period of time, trying to keep the information lean without omitting important data. But there is always a satisfactory feeling after a successful completion of a project!
So, an interesting observation about office life – there is always someone sharing sweets and cakes every end of the week! Also, I was able to experience attending a formal meeting with the Gradwell business partners. I was able to obtain a really comprehensive level of understanding about the calls, connectivity and cloud services. I had so much fun trying out different tips and tricks on PowerBI as well, building a better understanding on the platform on a day-to-day basis.
Office life is definitely more interesting than what I thought it would be!
Find out more about Christie’s internship experiences.
Meet another of our University of Bath interns – Greg Chapman.
Interested in Gradwell’s internship scheme? Contact Martin Lippiatt, our QC and Training Manager today!