So you’re thinking of changing phone providers? Whether you’re switching from a traditional landline system or from another VoIP provider, here are a few tips to make things easier. Committing to a contract with someone new can be daunting, and you need to be confident that your new provider is right for your business.
When is it time to switch?
Our customers tell us that the main reasons for switching are to reduce costs or to get a more flexible and reliable service, but research suggests that the reason many people don’t is that there is a perceived hassle factor in changing suppliers.
It’s true that some phone companies will try to make it difficult for you to leave – desperately offering deals and making promises to resolve any issues you’ve had with them – try not to get sucked in. Remember, you’re leaving for a reason.
Common reasons for choosing to switch providers include:
Consider your options
The first step once you’ve decided to change networks is to do some research.
What to expect with your new contract
Once you’ve made your decision and started using your new provider’s services, it’s inevitable that you will be constantly assessing the service you’re using and comparing them to your previous provider. If you have a 30 day money back guarantee or a very short contract, then you can use these first few weeks as a trial period to judge whether your new provider does all the things you need it to do, and all the things they advertised.
Here are a few things to consider:
We went on Twitter and asked our existing customers ‘What has been your biggest pain when switching telephone or internet providers in the past?’ Here are some responses:
@Dan_atSurveylab: Being unable to keep the same phone number. It’s not just a case of reprinting business cards!
With Gradwell, in most cases you can keep your own number when you switch to us.
@johnny_winter: Trust. ISPs make claims that they cannot deliver and then you’re locked into a long contract without the service you paid for. Service and Expectation come into it, too. If you deliver what you promise, customers won’t want to leave. Don’t mislead.
Gradwell ensures that new customers are fully informed of what to expect from our service.
If you’re interested in switching to Gradwell VoIP, speak to our sales team on 01225 800 808 or email firstname.lastname@example.org.