From the 1st of March 2010 Gradwell will be changing the way we communicate with our customers on the telephone. All callers must successfully provide a passphrase before account details can be discussed.
Why are we making this change?
This will make your important account information and personal details more secure.
If you are an existing customer you will be prompted to set a passphrase when you next login to your control panel.
New customers will create a passphrase during the registration process.
You can use any combination of letters and/or numbers you wish between 6 and 16 characters. This can be a word or a random sequence.
If you wish to change your passphrase, login to your account and navigate to the Contact details section.
If you forget your passphrase, simply login to your control panel and set a new one.
If you are unable to access your control panel you will need to send an email to firstname.lastname@example.org from the account’s master email address requesting a passphrase reset.