Gradwell has always been dedicated to understanding and meeting customer needs. To formalise this a little, we’ve just kicked off the first in a series of customer surveys to find our more about your businesses, your priorities and your views on our performance. In December we asked for feedback from our business customers, in the New Year we’ll be asking for input from residential users and resellers.
If you were one of the 792 people who responded to the invitation to take part, we’d like to take this opportunity to thank you for your time. We’ll be using the findings to improve our marketing, support and administrative communications. Do look out for changes in the New Year, and don’t hold back with your views on what we’re up to.
We also had over 150 people offer to appear as a testimonial or case study for us and as many again opting in to participate in deeper research. This is fantastic, and we’ll certainly be taking people up on these kind offers of support.
This is just the beginning of a programme of customer insight. So, if you’ve not yet had a chance to participate, there will be many more chances throughout the first quarter of next year.
Thanks again to all of you participated. We’re already putting plans into action to respond to the feedback you gave.