How to configure PIN access control

Getting started

PIN access control allows you to only route callers who can enter a valid PIN code.

You can use these controls at the start of your phone system, such as when as a caller dials your external phone number. Alternatively you can apply a PIN access control after they've reached a certain part of your phone system, for example after selecting a specific option from a voice menu

Video walkthrough

To help you set up PIN access control, you can watch our walkthrough video below. You can pause and rewind as necessary, and use it along with the notes below.

Basic configuration

To configure this feature, click on PIN Access Control from your control panel. You use the Create Access Control box to setup a new rule. Simply select an unused internal number to assign to the rule. Chose a descriptive name and click Create.

You can now configure your rules. By default no message will be played to the caller. If you want to play a custom prompt, first record it in the Voice Prompts section of your control panel and then select it from the drop down box. You can also create a custom prompt if an invalid PIN code is entered.

To create a PIN access code, simply enter it in the PIN column and select the destination you wish to apply it to using the drop down box.

How do I delete a rule?

To delete a rule, simply check the box alongside it in the Delete column and click Update. To delete more than one rule, simply select multiple entries.

Can I create multiple PIN codes for one destination?

Yes, in fact this can be beneficial if you want to provide multiple people with unique access codes. For example, if you want to have an out of hours support line that only customers can access, you can create a unique PIN code for each and send all the calls to the same destination. If a customer cancels their service, you can then delete their PIN code without affecting your remaining customers.

Do I need to create a PIN code for a conference room?

By default when you create a conference room you have to set a PIN code to access it. Therefore it is unnecessary to create a PIN access rule as well.

What type of destinations can I divert calls to?

You can divert calls to any type of destination on your account:

• Individual user extension
• Hunt group
• Voice menu
• Conference room
• Alias
• Call queue
• Calendar based routing group
• Caller ID based routing group 

Why don't I hear a prompt to enter a PIN code?

By default no message is played. You can record your own in the Voice Prompts section of your control panel and then select it from the dropdown box.

Why does the call go through without the caller having to enter a PIN code?

Always ensure you assign your new PIN access control rules to one of your external numbers or a group (such as a hunt group or voice menu).

You can assign your rules to an external number in the Phone Numbers section of your control panel.