How to set up a phone system with a Multi User VoIP account

Getting Started

Once you have completed the signup for your Multi User VoIP account, you will need to use the control panel to configure the service. The Multi User VoIP product is very powerful and through a series of videos you will be shown how to design and create a customised phone system.

Walkthrough video

To help you set up your account you can watch our walkthrough video below. You can pause and rewind as necessary, and the video will demonstrate how to plan out your phone system and then create it in sections. We always recommend that you draw the system out first, and then work backwards from the user extensions, and always configuring the PSTN number last.

We have a large version of the video here with a table of contents that will allow you to skip to sections.

Basic Configuration

Everything you see in this video is done via your control panel, and you should have received your login details for this in your registration email.

The menu that you use to create your phone system has the following sections:

• PSTN Numbers - use this to set which internal extension calls are diverted to when a caller calls you. This could lead to any of the parts of the call system you set up: an extension, a voice menu, a hunt group etc.
• CLI Numbers - used to control what numbers are displayed to someone when you call them
• Internal Numbers - in this area you can check how many internal numbers you are using, and to request more
• Extensions - this is where you add new users to your system
• Voicemail - voicemail accounts can be managed here
• Aliases - an alias is a divert, and using it you can divert calls to a local extension, an external number, a SIP/IAX URL
• Hunt Groups - a hunt group allows you to call numerous phones, either all at the same time or in sequence
• Queues - queues allow you to force users to join a queue and wait for an employee to become available
• Voice Menus - this area is used to create and manage voice menus, which present your caller with a number of options, and they need to use a keypress to advance. This is useful for routing calls without the need for a receptionist
• Conference Rooms - a conference room allows you to hold conference calls, with the security of requiring a PIN code to access the room
• Voice Prompts - this area allows you to upload or record custom voice prompts for your voice menus. You can also manage outgoing voicemail messages here
• Music On Hold - you can upload music that you either own the rights to, or have permission from the copyright holder to use, here. If you configure your queues to use it your caller will hear it whilst waiting and whilst on hold