Privacy policy

Gradwell Communications Limited (hereafter ‘Gradwell) has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: http://www.gradwell.com

“Gradwell Communications Limited” is registered in the UK with the Data Protection Registrar for the purposes of storing personal data. Our registration number is Z7041930

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

We use our in-house analytics system, ioIQ, to provide usage metrics of all our services, including Gradwell.com. When you visit any of our websites we use information provided by your web browser, including your IP address to enhance the service we provide to you. This information may, if you are an existing customer, be personally identifiable. We will also provide this information to our support or sales representatives should you use any contact forms on our website. All information is stored securely on internal Gradwell systems and will only be used in accordance with this policy and our terms and conditions.

Our site's registration form requires users to give us contact information (like their name and email address). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

In order to deliver our services we may disclose your personal data to our sub-contactors, who maintain the same standards of security and integrity as ourselves, under full non-disclosure agreements. Some of these are based in the USA and are therefore outside of the European Economic Area. We have been careful to only select parties who adhere to our own stringent standards of data security and who agree to adhere to the Safe Harbor Principles set out by the US Department of Commerce. As such, any personal data is transferred in strict accordance with Principle 8 of the Data Protection Act 1998.

The list of relevant sub-contractors includes:

  • Netsumo Limited - Network Management (UK)
  • MailChimp LLC - CRM Software (USA)
  • Lead Forensics - CRM Software (UK)
  • Netsuite LLC - CRM Software (USA)
  • Bishop Fleming Bath Limited - Accounting & Finance Support (UK)
  • JuniperBridge Limited - Customer Support (UK)
  • Provu Limited - Logistics & Dispatch (UK)
  • Netlynk Group Limited - Logistics & Dispatch (UK)
  • Optimum Contact Limited – Customer surveying (UK)
  • Rag Doll - Research and Planning (UK)
     

This site contains links to other sites. http://www.gradwell.com is not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's financial information (like their account or credit card numbers). Financial information that is collected is used to check the users' qualifications and bill the user for products and services.

We may use and share your details for the collection of any debts you owe to us. This may include the use of debt collection organisations to collect debts on our behalf or may include the assignment of debts to a third party company.

1 Public forums

This site makes chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

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2 Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

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3 Supplementation information

This site supplements the information that you provide with information that is received from third parties.

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4 Choice/opt-out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

1. Send email to announce-unsubscribe@gradwell.net
2. Visit the following URL: http://portal.gradwell.com/support.php

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5 Correct/update

This site gives users the following options for changing and modifying information previously provided.

1. email support@gradwell.com

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6 Feedback

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us via our Feedback page.

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7 Cookie Policy

Our Cookie Policy forms part of this Privacy Policy as well as our general terms.

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