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Privacy policy

Gradwell Communications Limited (hereafter ‘Gradwell) has created this privacy statement in order to demonstrate our firm commitment to privacy and transparency. The following discloses our information gathering and dissemination practices for this website: http://www.gradwell.com

“Gradwell Communications Limited” is registered in the UK with the Data Protection Registrar for the purposes of storing personal data. Our registration number is Z7041930

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you, your shopping cart and to gather broad demographic information.

We use an in-house analytics system to provide usage metrics onall our services, including Gradwell.com. When you visit our website we use information provided by your web browser, including your IP address, to enhance the service we provide to you. This information may, if you are an existing customer, be personally identifiable. We will also provide this information to our support or sales representatives should you use any contact forms on our website. All information is stored securely on internal Gradwell systems and will only be used in accordance with this policy and our terms & conditions.

Our site's registration form requires users to give us contact information (such as name and email address). We use customer contact information from the registration form to send users information about our company. The customer's contact information is also used to contact the visitor when necessary. We also use customer and prospect information to send occasional emails about our products and services. Users may opt-out of receiving future mailings at any time by contacting us directly or using the unsubscribe options within all emails. 

In order to deliver our services, we may disclose your identifiable data to our sub-contactors who are required to maintain the same standards of security and integrity as ourselves, under full non-disclosure agreements. Some of these are based in the USA and are therefore outside of the European Economic Area. We have been careful to only select parties who adhere to our own stringent standards of data security and who agree to adhere to the Safe Harbor Principles set out by the US Department of Commerce. As such, any personal data is transferred in strict accordance with Principle 8 of the Data Protection Act 1998.

The list of relevant sub-contractors includes:

  • Netsumo Limited - Network Management (UK)
  • Lead Forensics - CRM Software (UK)
  • Salesforce and Pardot- CRM Software (UK)
  • Netsuite LLC - CRM Software (USA)
  • Bishop Fleming Bath Limited - Accounting & Finance Support (UK)
  • JuniperBridge Limited - Customer Support (UK)
  • Provu Limited - Logistics & Dispatch (UK)
  • Netlynk Group Limited - Logistics & Dispatch (UK)
  • Optimum Contact Limited – Customer surveying (UK)

This site contains links to other sites and http://www.gradwell.com is not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's financial information (like their account or credit card numbers). Financial information that is collected is used to check the users' qualifications and bill the user for products and services.

We may use and share your details for the collection of any debts you owe to us. This may include the use of debt collection organisations to collect debts on our behalf or may include the assignment of debts to a third party company.

1 Public forums

This site makes chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. For more information, please read our Social Media Guidelines.

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2 Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

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3 Supplementation information

This site supplements the information that you provide with information that is received from third parties.

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4 Correct/update

This site gives users the following options for changing and modifying information previously provided.

1. email support@gradwell.com

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5 Feedback

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact using one of our contact forms or by emailing info@gradwell.com 

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6 Cookie Policy

Our Cookie Policy forms part of this Privacy Policy as well as our general terms.

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