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Gradwell One
Now available
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Gradwell One service changes the way you communicate within your business by focusing on the individual user, and not their number.
It provides a consistent single view of the status of colleagues across mobile, desktop phone and computer based softphone, so that you get your calls on the device you are currently using, and if you make a call on your mobile, then colleagues using a desk based handset will know you are engaged.
Gradwell One offers customers a complete mobile phone system so that all the traditional functionality associated with the office PBX is now available on your mobile, with the added bonus of inclusive calls.
(All prices are per user per month, and exclude VAT)
- Basic licence, phone number and SIP registration: £8.00
- Basic licence with Softphone+ client: £14.00
- Basic licence with Softphone+ and Mobile+ client: £16.00

- Conferencing (10 paticipants): £20.00
- Auto-attendant user: £10.00
- Automatic call distribution (ACD) user: £10.00

- Unlimited* UK landline minutes: £8.00 per month
* Subject to Fair Use Policy

- Mobile SIM card: £10.00
- 500 SIM minutes: £7.50
- Bundled 1Gb mobile data: £7.50
- Unbundle mobile data: £0.06 per MB

| Cost | From just £8.00 per user, per month |
| Initial setup | 30 minutes consultation and setup per employee. £50.00 per user, one-off fee |
Key Benefits
- Easy and intuitive to use - user-friendly interface
- Always be contactable on three devices with one single number
- Presence - see if colleagues are on a call, away from their desk, on leave, in a meeting, travelling
- Mid call services - PBX features on mobile devices such as call record, ad-hoc conferencing and call transfer
- Customise call rules - Choose how calls are handled based on criteria such as call type, time of day or week, presence status
- Unified messaging - call, IM or SMS from compatible mobile device or SoftPhone on Windows computer or web browser
- From your mobile, you can be included in call queues and call distribution plans, allowing you to seamlessly take calls on main switchboard phone numbers whilst out and about
- Unified voicemail inbox, so that voicemails for your mobile, desk phone and PC softphone are presented in a single mailbox
- Install 'over the air' (OTA) on mobile device - no cables or connection needed to download client
- Microsoft Outlook contact integration
- Snom 300, 320, 360 and 370 integration
- Least cost routing - Gradwell One chooses the cheapest way to make calls
- Present number based on location - call locally with local number, call nationally with national number
- Free VoIP-to-VoIP calls





