Get in touch
01225 800 870
Download porting form
If you need to transfer your numbers to Gradwell, simply download and complete our porting form.
Keep My Number
Download Gradwell porting form
Looking to sample all the benefits of Internet telephony but don’t want to risk losing business by changing your number? Becoming a VoIP user doesn’t mean losing your old PSTN number. Let Gradwell take care by transferring your number in as little as 10 working days.
For International porting enquiries please contact our porting team directly on 01225 800870 or porting@gradwell.com as prices do vary depending on country.
We can port your number in one simple process for only £20.00 (excluding VAT) per number. We set everything up for you, check that everything is in order and seamlessly move you to Gradwell.
For more information regarding porting your number, please see our Frequently Asked Questions (FAQs).
We have a number of porting agreements in place and are able to move your number from various telephony providers, including:
Full geographic porting:
- Affiniti
- BT
- Cable & Wireless
- Cable & Wireless (Energis)
- Cable & Wireless (Thus)
- Eurobell
- Inclarity
- Gamma
- Magrathea
- Opal (if Opal are not the range holder)
- Spitfire
- Viatel
Partial geographic porting agreements:
- Colt
- NTL
- Telewest
- Verizon
Full non-geogrpahic (08) porting agreements:
- Affiniti
- Cable & Wireless (Energis)
- Gamma
- Magrathea
- Opal
- Viatel
We are always building on our porting agreements so if you have a number from a company not listed above, please let us know and we will see if it is possible to port.
To keep your number, you will need:
- A completed Gradwell porting form (If you require help completing the number porting form, please visit our How To article, which will guide you through the process.)
- A copy of latest phone bill for the number(s) you want to keep, showing the main billing number and your company name.
- To fax both of those documents to Gradwell on 01225 800 801, or scan and email to porting@gradwell.com
- If you need to port 10 or more numbers to Gradwell you will need to complete the Capacity Planning Form, which is located on the second part of the Number Porting Form.
How much does it cost?
For International porting enquiries please contact our porting team directly on 01225 800870 or porting@gradwell.com as prices do vary depending on country.
- £20.00 per number (up to £200.00 maximum)
- £20.00 per each rejection
- £10.00 for any date change/cancellation
What are the timescales?
(Please note this is a guide and times are may be subject to delays)
- Single line request – five working days
- Multi line request (less than ten lines/numbers) - seven working days
- Multi line request (more than ten lines/numbers) - seventeen working days
- Simple DDI request - seventeen working days
- Complex DDI request - twenty two working days
- Single line SUP* request - seven working days
- Multi line SUP* request (less than ten lines/numbers) - ten working days
- Multi line SUP* request (more than ten lines/numbers) - twenty working days
- Simple DDI SUP* request - twenty working days
- Complex DDI SUP* request - twenty five working days
Please note, any resubmissions or changes will be charged at £20 (excluding VAT) and will be subject to a new lead time. You will also be charged this amount for any numbers you port, but then do not use or cease. It may therefore be beneficial to cease the numbers with the current providers before putting through the port request to minimise cost.
Gradwell operate a porting compensation scheme for certain delays or abuses of the porting process. For more details please see our Terms and Conditions.
For more information regarding porting your number, please see our Frequently Asked Questions (FAQs).
