Payment information
Full details are available for setting up Direct Debits, paying by cheque, etc.
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Call Charges
Not only will Gradwell VoIP offer your business increased functionality and scaleablity, it will also save you money. Unless otherwise stated in your package terms, you will be charged:- A monthly service fee
- Per second charges for the calls that you make
Low cost international calls
As well as benefiting from low-cost calls to UK landlines, Gradwell VoIP customers can also call international landlines in a wide-range of countries, including the USA, Australia and China, for just 1.5p per minute.
For the full list of the 34 low cost countries, please click here
Gradwell's standard UK call charges: (pence per minute)
| Call Type | Peak* | Off-peak | Weekend |
|---|---|---|---|
| Geographic (01, 02, 03) | 1.25 | 1.00 | 1.00 |
| Mobile** | 9.00 | 8.00 | 6.00 |
| Local rate (0845) | 3.00 | 3.00 | 3.00 |
| National rate (0870)** | 1.25 | 1.00 | 1.00 |
| National rate (0871)** | 10.00 | 10.00 | 10.00 |
| Directory Enquiries | dependent on service provider | ||
*Peak: 8am-6pm UK London time.
**Calls to numbers in this range start at the specified prices. Charges to some numbers will vary. Please use the lookup tool below to find the exact cost.
To find out specific call charges, either select the country from the drop down list below, or alternatively you may lookup a specific telephone number. To view the full list of our low-cost international call charges, please visit this page.
Country Lookup
Telephone Number Lookup
Other key information on call charges:
- All fees are stated excluding VAT.
- Calls between your VoIP-enabled offices are free.
- Call to anyone else on Gradwell VoIP are free.
- Charges for Directory Enquiries services vary dependent on service provider.
- Calls are billed by the second, and there is a minimum call charge of 1.5 pence on all calls except freephone calls.
- Inbound calls to 0800 numbers cost 3 pence per minute.
- Calls that are diverted to land lines are charged at standard rates.
Questions about your bill?
- You can raise a query about your bill using the report a problem form via Help & Support
