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GAP Training

A Gradwell Approved Professional (GAP) has a core set of knowledge required to succeed with the Gradwell product set and systems. To become a Gradwell Approved Professional partners must pass a multiple choice examination.

We have a full suite of dedicated training material to help partners pass the GAP exam. It is up to each individual how they make use of this content, however working through it will increase the chances of passing successfully first time. The answer to every single question in the exam can be found within our training content.

Who needs to be GAP certified?

The terms of our partner agreements state that at least one person must be GAP certified. However, we recommend having more than one GAP certified member of staff in your company. There is no fee to sit the exam.

Gradwell recognise that a billing team member may have no use for in-depth implementation knowledge, and a technical support team member might not benefit from mastering a sales pitch. Therefore, it’s important to note that then they are free to utilise relevant training content, however without taking the examination they will not be GAP certified.

What are the benefits?

The GAP certification program provides the means to identify and evaluate the ability of our partners to sell and deliver services.

Partner Gradwell
  • Complete knowledge of the Gradwell product set and how to sell it.
  • Reduce administration time required to bill and collect payments.
  • Achieve consistent roll out of reliable business telephony services.
  • Confidently resolve end user technical issues within an acceptable time frame.
  • Reduced support burden allowing focus on direct revenue affecting activities.
  • Confidence that partners already have knowledge of the basics when approaching us for assistance.
  • Clear indicator that partners are investing time and effort in our relationship.
  • Assurance that partners can implement solutions correctly first time every time.

Upon successful completion of the GAP exam each individual will be awarded with Gradwell branded:

Training Resources

Gradwell has a number of resources available to all partners to assist in easy transfer of knowledge.

Resource Description Location
Training Portal Resources including how to articles, walkthrough videos and mini quizzes. training.gradwell.com
Partner Portal Sales and technical documentation library (such as VoIP Best Practice and sales collateral). partnerportal.gradwell.com
Gradwell Website Fully up to date sales and product information and access to our full customer knowledgebase. www.gradwell.com
Training Manager Available for onsite training days (chargeable) and for feedback on training. training@gradwell.com
Account Managers Access to dedicated or shared account manager. Will assist with any query that will help you grow your business. partnersales@gradwell.com
Demonstration Account All partners have access to an account for use on sales demonstrations and implantation training. Your partner admin area

 
Upon successful completion of the GAP exam each individual will be awarded with Gradwell branded pen, USB stick, mug and polo shirt.


How to get started

The GAP examination can be accessed by logging on to your partner administration area. Once logged in, click “Training Portal” in the main navigation and then “GAP Exam”

The Gradwell Partner Sales team are available 9am – 5pm to assist with any enquires on 01225 800900 and partnersales@gradwell.com.